CheapoAir
Complaint 304821 Details

BOOKING NUMBER: 19338447

To whom so ever it may concern:

I booked a flight for my old and sick mother, who would be traveling alone from mumbai to Riyaad and then from Riyaad to Toronto and her flight out of India was for the 2nd of April 2014.

This is the first time that I have booked with Cheapoair and I have had the worst experience ever. Since the time that I have booked, I have been receiving constant emails (5-6 emails already) with regards to changes in my mum's flight schedule (in terms of waiting time at the airport ranging from 4 hours to 16 hours) and I have gone ahead and accepted the changes because

I am not a person who complains.

But, yesterday I received another email from Cheapoair informing me that this time my mum's flight DATE has been entirely changed. The email suggested that now the date of departure for my mum has been changed from 2nd April/2014 to 31st March/2014.

I have spoken to 3 agents:
Gauri
Riddhi
Edgar

They have all been very rude to me and showed no consideration for my situation and basically told me that nothing can be done and I will have to deal with it.

My mother is old, very sick and is traveling alone. I am afraid that if she has a heart attack or something. But Cheapoair does not care!

I have called several times and i have spoken to only very rude agents who DO NOT CARE.

i want that someone from this page contact me and solve my problem, either arrange for a flight for my mother on the promised date that i booked (2nd APRIL 2014) or refund me my money 100%!

I also paid an extra $100 for insurance. I need an answer right away

Thank you.

Neil (Personal Information Removed) (Personal Information Removed)