MaxLend
Complaint 301040 Details
- Date Occurred: 01/17/2014
- Reported Damages: $617.87
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Company emailed and confirmed deduction of 117.87 + $25 pay day. They deducted, however, and additional 617.87 resulting in overdrafts on my account. Left voicemail for them on their collection line, but unable to speak to someone on the phone on the regular line (rings once then disconnects). Submitted claim with bank so at least fees can be refunded after banks re-open (hopefully). Faxing info to Max Lend for correction if they will do this.
- Jennifer SBID #01e3966446
- Posted 01/18/2014
Comments
- Alfred SBID #78c0f4d5c6
- Posted 01/18/2014
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I was lucky enough to successfully stop payment on the unauthorized charge. I did that when I realized that they would never be able to refund the money the same day, no matter what they said. My advice to you is to make sure that you first get your money back, and then send them an e-mail revoking any and all ACH authorizations against your account. If you owe them anything, you can pay it via one-time debit card payments. And, if you have already paid back the principal amount, as well as any additional interest, ask them to be settled in full as they have breached the agreement. I really do believe this was a system error on their part, but when I asked a MaxLend representative if they had ever double-deposited money because of a system error, he said "no." They really need to put better safeguards in place. And think about this, I hesitated to put a stop payment on the unauthorized charge because I wanted to take them at their word, but when I found out that it happened in more than 7000 instances, that would require an outlay of 5 million or more to be sent out to reimburse transactions that were still "pending." Good luck!
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- nan SBID #d52d6636f1
- Posted 01/19/2014
- I finally got through today, and they asked for my debit card info and my money was returned into my account in about an hour. If your bank won't do that, they said it would be ACH'd into account no later than Wednesday, they are returning the money. Thank you God.
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Company Statistics
- Complaint Against MaxLend
- Complaints Filed: 81
- Reported Damages: $67,164.84
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