Verizon.com
Complaint 30071 Details
- Date Occurred: 09/13/2013
- Reported Damages: $10.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Hello....
I have two contracts with package of fios internet and digital voice for price $69.99 (first half year) and then $79.99 since Feb 2011. In Sept, there was a promotion in verizon/myverizon "upgrade to $69.99 from month 7 to month 24", I did upgrade it on Sept 13, 2011 with order # NY00118193765. However, I didn't see any change for it, but they did added and charged "Directory Listing" since Sept 13.
Then I posted a complaint about this issue at verizon forum, someone from media dept called me on Oct 18, 2011 and transfered me to billing department, and the rep from billing changed my package to digital voice, fios internet and tv and changed my home phone # without mention anything(I don't even know until today). and He gave me order #NY00123321723. Before I ended this call, I was making sure I will get price $69.99, the rep said I will.. Today, my phone and internet were disconnect. I called verizon, then I was told my plan and phone # were changed. I spent almost 2 hours to get whatever I have back
Order Number:
NY00123321723 Installation Date:
Oct 28, 2011
--------------------------------------------------------------------------------
Order Details*:
Order Date: Oct 18, 2011
Services Ordered: Double Play: FiOS Digital Voice Unlimited, FiOS Internet up to 15/5, 2011 NATIONAL*
Bundle/Product Price: $89.99
Internet Speed: FTTP_15M_5M_TRUE
Installation Date: Oct 28, 2011
*If you have ordered other services in addition to your FiOS order detailed above, you will be receiving information on these services in a separate email.
Promotions
By adding at least 1 new FiOS service (TV or Internet) to complete your double play bundle, you'll receive an additional $15 per month credit for 12 months on top of your already low bundle price.
Important Information Regarding Your FiOS® Digital Voice Service
Additional details pertaining to your FiOS Digital Voice service will also be sent to you via U.S. Postal mail.
Please don't hesitate to call our customer service support center at 1.800.VERIZON (1.800.837.4966) should you have any questions or concerns.
To ensure that your Verizon account notifications get to your inbox, please add [email protected] to your e-mail Address Book or Safe List.
- Anonymous SBID #ab2a513d48
- Posted 10/27/2013
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Company Statistics
- Complaint Against Verizon.com
- Complaints Filed: 76
- Reported Damages: $333,412.62
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.