JustFab.com
Complaint 293591 Details

This company is a huge fraud! I bought a pair of shoes from them and I was automatically signed up for a membership which I was not aware of. Luckily I checked my JustFab account after a few days and was horrified to see that if I don't click on 'skip this month' I will be charged £35, so I clicked on it. I kept a check on my Bank account but no money got deducted. After that I kept checking my JustFab account but the Skip the month link never appeared again on my account. I couldn't find it anywhere again. So I thought it was just a one time thing.
But to my horror, I was charged £35 in December and I got to know this from Paypal. I didn't even receive any email from them informing me about it like other direct debits where you receive a prior email informing you about the date of payment. I was very furious as without the link to Skip the Month, I am unable to skip it and lose £35 from my account even if I don't want to buy anything. NO ONE IS UNDER ANY OBLIGATION TO FORCEFULLY BUY ANYTHING FROM ANYONE! It is ILLEGAL!
I have already raised a claim with my payment company and have also emailed JustFab to refund my money and cancel this so called membership. This company is taking unauthorised payment and is forcing people to buy their products.
If you sign for a monthly debit, it should be clearly mentioned in bold and not be hidden somewhere in terms and conditions. Since the £35 monthly charge wasn't mentioned clearly during sign up, it is completely ILLEGAL as 99% people never read Terms & conditions before creating an account with a retail website. People expect the terms & conditions to be similar to other shopping websites. So if there was something different such as this £35 monthly charge, this should have been mentioned in CLEAR BOLD words and not hidden in terms and conditions. Thus this deceptive way of duping customers into a monthly subscription is completely ILLEGAL and I will fight till I get my £35 refunded and this membership cancelled. If this means I have to file a lawsuit then I will do it too.