LiftGloPro
Complaint 286052 Details

I ordered sample for £1.99 by telephone from article in magazine. I was not informed of and Terms and Conditions. Received a 15ml bottle with only a card showing telephone numbers - no other paperwork. On June 26 2013 I found £84.71 had been taken from my Bank a/c by Lift and Glow Pro. I raised a dispute with Visa and the money was temporarily refunded. On 10 July 2013 I received an email from Lift and Glow informing me my 'next shipment' was on its way. I immediately replied explaining I hadn't agreed to any ongoing deliveries and that my trial sample order had been made by telephone. I also tried telephoning the company but my calls were disconnected while I was on 'hold'.
I raised a further dispute with Visa and in early October I was told Visa could do nothing, along with Lift and Glow terms and conditions, and internet order forms supposedly filled in by me. The proof that it was I who filled out these forms was that the IP address had been verified. My IP address is dynamic, not static, and changes when I turn on the router each morning.I ordered sample for £1.99 by telephone from article in magazine. I was not informed of and Terms and Conditions. Received a 15ml bottle with only a card showing telephone numbers - no other paperwork. On June 26 2013 I found £84.71 had been taken from my Bank a/c by Lift and Glow Pro. I raised a dispute with Visa and the money was temporarily refunded. On 10 July 2013 I received an email from Lift and Glow informing me my 'next shipment' was on its way. I immediately replied explaining I hadn't agreed to any ongoing deliveries and that my trial sample order had been made by telephone. I also tried telephoning the company but my calls were disconnected while I was on 'hold'.
I raised a further dispute with Visa, but was eventually informed there was nothing they could do, as Lift and Low had sent Visa Terms and Conditions, and copies of internet forms they insisted I had filled in, one 'proof' of this being that the IP address on the forms had been verified. My IP address is dynamic and changes when I turn on the Router each morning, so I cannot see how this could be cited as being proof.
A few days after the second amount being taken from my Bank a/c a second parcel from Lift and Glow was delivered by the Postman. I refused to accept it, and as far as I know it was returned to sender.
My husband had passed away on 12th March 2013 after a 17 year illness, and to lose nearly GB£170 for a cream which gave me a rash after two uses, as well as trying to cope with many other unexpected, but legitimate expenses, is still giving me sleepless nights. I wish I had checked the internet about this company before I made the telephone call for a 'free sample' - I certainly won't fall into this trap again.