Proactiv
Complaint 27766 Details

So it began like this, I stopped paying my bill because it was a hassle trying to cancel my proactiv account and shipments. I finally paid them a few months later and on the paper that they sent to pay my bill it had 3 options of how im going to pay. I picked the option of to only pay the amount due and and nothing else. It clearly said that on the paper and receipt. So about 2 weeks later I saw on my bank account that not only did they get the money I owed them, they charged me for another shipment which they aren't suppose to. They did not email me or notify me that they did that, so when I called them to cancel my shipment they told me they cannot cancel my order because its already on the process of processing, the lady explained to me that I can send my shipment back and I will get my money back. So today when I finally get my money after 1 month later I find out that they only give 29.50 out of my 39.40 they owed me. When I called them to ask them where the rest of my money went they told me they kept the "shipping cost". But I told the lady that if you guys stopped my order before it was shipped out, this wouldn't of happend and she did nothing else but that. I'm just really mad that they did that.