Slim Lean
Complaint 265221 Details

I ordered the pills on 16th July and it took a few days to receive them (obviously eating into the 14 day trial period) and knowing I was going away on holiday and would miss the 14 day period for any problems I called up to cancel the subscription before I had even received the pills. I thought I had read enough of the website etc. to think this is what I should be doing.

BUT NO!

The “free trial” bottle which I thought I would keep is NOT FREE! If you do not send this back you will be paying the subscription fee of £69.97 14 days later!!! I thought I was covered as I asked the customer service representative for confirmation of no further payments. Clearly there was a “lying through omission” going on on their part as in their view there are no further payments AFTER THE TRIAL PAYMENT. I asked for an email confirmation of this which I received but looking at it after I was then charged I see they are lying through omission on there too as it states I am cancelled from the “auto subscription” process, i.e. after their un-free SCAM TRIAL.

I saw the payment on 5th August and was FUMING. I called them up immediately and was given the token rubbish reading from a script by someone called Farrukh. Definitely an American accent if this in any way shows where their call centre and operation may be based or even legal etc.

I was asked about an RMA which I didn’t get and I asked why I was not told I needed this by the first rep I spoke to within the 14 day period. Again, LYING THROUGH OMISSION. I had kept all original packaging and delivery note and this rep was referring me to the T&C.s I told him I had read some spurious info which was unclear and unfair to the consumer but I did not accept that I had supposedly read their T&Cs.

After 26 mins of heated conversation I was offered a 50% refund. I told them I would not accept this and was entitled to a 100% refund. 50% was all the rep could offer and said I could escalate this to management and expect a reply within 24-48 hours. We are almost 48 hours later and I haven’t had this yet.

On seeing the charge I then also called the CITIZENS ADVICE CONSUMER SERVICE on 08454 04 05 06 and told them the story. They are clearly familiar with these JOKERS. I now have a reference number and was advised by them to send a letter recorded delivery stating the case for a 100% refund and to give them a period of 14 days to action it.

I stated in a 2 page letter all of the above mentioned lack of clarity and illegality in their advertising and to state I felt it “was misleading under the consumer protection regulations and had been referred to trading standards”. It is a breach to not have a proper address on their site, they do not, only a PO BOX in Scotland.

I then also called my bank to ask if they participate in the “charge back scheme” as advised by the CACS and this helps you recoup losses taken fraudulently. Barclays do and are sending me a form to fill in to go about doing this. Also they are familiar with these scamers.

I then also sent info to the Advertising Standards Authority with the above info.

In all about 4 hours of my life were lost yesterday dealing with this utter rubbish. I am totally embarrassed and wish I never clicked on the original ad. As I saw it on my phone via the Daily Mail news website I thought it was legit. NOPE.

I am willing to do anything possible to get this £69.97 back and get this scam obliterated.

As a note – I was also advised that paying by credit card rather than debit card affords you more protection online. I didn’t ask more about this but thought it may be another angle others could look into.

I seriously hope to get this actioned and refunded back to me and can supply a copy of the letter I sent in to them – which they should also have received by today with the remainder of their Slim Lean bottle – to anyone who is interested in doing the same. As I say, I hope I am successful and that my input may help others.

See more at: http://www.dietpillswatchdog.com/slimtone-plus/#sthash.TzJwEWl4.dpuf