Virgin Gaming
Complaint 262872 Details

June 19 was when i first tried to withdraw. my first message to support was (trying to make a withdrawal but it say i need some sms, which i not receiving) a dude name john writes back and this is what he tell me Thank you for your email and for choosing Virgin Gaming!

Your email has been forwarded to our Finance Team where your query will be reviewed and responded to as soon as possible.

Please be advised that our Finance Team is available Monday-Friday during (EST) business hours (excluding holidays).

Please expect a response to your query during this time period.

Thank you for your patience & understanding.

Thanks,
John



it took two days to get a reply and someone name paul wrote back and said


Hey Headband__,

Thank you for contacting us. Please re-submit your withdrawal by using the VG site to withdraw your funds.

If you have any other questions, please let us know.

Thanks,

Paul

*** Always use your original ticket when responding to your inquiries ***

June 27, 2013 15:03
User photo
Headband__

when i try to withdraw it says that it sent me a sms but i do not receive it

________________________________
From: Virgin Gaming <[email protected]>
To: Headband__ (Personal Information Removed)
Sent: Thursday, June 27, 2013 3:03 PM
Subject: Virgin Gaming Support Ticket: Cashier Inquiry - account (ticket #1169592)

June 27, 2013 15:16
User photo
Megan
Virgin Gaming

Hey Headband__,

Thank you for your email. We are reviewing the reason you did not receive a confirmation email upon successful submission of your withdrawal request.

Please be assured that the withdrawal has been received and we expect to have the payment completed as soon as possible.

Thank you for your patience and understanding.

Thanks,

Megan

June 28, 2013 15:57
User photo
Headband__

how much did it take out

________________________________
From: Virgin Gaming <[email protected]>
To: Headband__ (Personal Information Removed)
Sent: Friday, June 28, 2013 3:57 PM
Subject: Virgin Gaming Support Ticket: Cashier Inquiry - account (ticket #1169592)

June 28, 2013 16:16

I didn't get a reply after that. i have wrote them numerous time since this date and they still have yet to solve the problem..
I recently wore them on the 25th of July and they ask me to send my number in and they will get it taken care of. yesterday i go check on the ticket and it says solved. I get all excited and try to withdraw and its the same thing no change. I watch my friend withdraw right in front of me and three days later they receive their earning. Its going on two months and i still cannot withdraw i start college less than a week and i really need this money. i feel like i not being treated fairly. can someone please help?