Virgin Gaming
Complaint 192604 Details

i would like to make a formal complaint, and speak to someone high up at virgin gaming. i have been robbed by the admins on this website, tricked and stolen from, and that is not exagerating!

before joining the website, i read the terms and conditions, so i knew multiple accounts was not allowed. the psn i use was bought from someone i know, for dlc (downloadable content) purposes. so to make extra sure, i messaged the admins of this website, to check if the psn gamertag had been used in the past, and this is the response I got: http://virgin.zendesk.com/requests/880247

Hey Joey-T-1999,

The gamertag in question is approved, there is no previous user on the website with that gamertag. Please feel free to go ahead and kick some ass and win some games.

Thanks,
Monique

December 08, 2012 20:15

if you check the time and date i had not played a single game or anything on the website, i wanted to make sure there would be no problems, from this point i spent around 11 days playing games on virgin, i deposited several times via paypal, i also withdrew a few times, it comes to december 19th, and i am suddenly logged out of vg, and upon trying to log back in, im told my login is blocked, and to contact [email protected]. when i do this, im just fed lie after lie after lie, first they say i have another 'main account'. then they say ive used a gamertag from multi accounts??! the only psn gamertag ive used in my time on vg is the one i checked would be ok to use before i even signed up!!! so how on earth can they claim that someone else has been using it, when its quite clear im the only one that has used it. when i point out the fact that the admins told me to use the psn in question, im just ignored, my account remains blocked, and my money remains stolen, i refuse to have my christmas ruined my some scamming website!! please read this in full and let me know who i can speak to. im going to take this further and further