LiftGloPro
Complaint 262584 Details

Like many others I requested the supply of a 'Free Sample' of Lift & Glow paying £1.99 towards the postage by way of my Bank debit Card. I received the product, which was of an inferior quality some days later. On 25 July 2013 I rec'd an e-mail from 'Lift and Glow Pro' <[email protected]> stating that a further supply was on its way - which I had not ordered or wanted. I checked my bank statement to find that on the 12th July 2013 £84.71p had been taken from my account. I telephoned :International 24 Hour Telephone Support: 44-203-355-7059 (London, UK)
United States 24 Hour Telephone Support: 1-646-863-9157 (New York, USA) but got no response. I then telephoned SANDY THOMAS on customer support team (020 3355 7059)who because of the poor English could not understand. I e-mailed: [email protected] stating I wished to cancel any further supply and the refund of my money.In response I was informed by Brian Hunter - Email Support Center (note spelling) that my account had been cancelled but his office could not authorization to make changes to your account,but to contact Support Center can be reached at 1-888-863-2960 (New York, USA) or +44 20 3355 7059 (London, UK), 24 hours a day, 7 days a week. On the 25 July 2013 I received an e-mail from Juveneu Customer Service <[email protected]> saying
Thank you for using Lift and Glow Pro Monthly. "This email is to inform you that your subscription status has been recently updated and any ongoing or all future charges have been cancelled as per your request."
I have spoken to my bankers who are aware of this scam and undertaking enquiries.The customer services are said to be situated at:
ACTIVE CREST LTD
SUITE B29, HARLEY STREET
LONDON, ENGLAND
W1G9QR

Active Crest Ltd is also subject of very similar scams - search this site and is no doubt associated

Suite B29 Harley Street - is a company - multi purpose address

The money was removed before the expected 14 days and does not conform to the requirements of the Distance Selling Regulations