TB Dress
Complaint 251143 Details
- Date Occurred: 06/17/2013
- Reported Damages: $180.00
- Location: Online website
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I ordered my dress from TB Dress on the 17th of May. According to their stated production time of 10-12 days, I had plenty of time for my dress to arrive before my University Ball. when they had passed the production date I emailed them asking what was going on, and they replied saying that my dress was a very popular design, and was therefore taking awhile to be made. I then sent an email back saying that I needed the dress to be here before the 15th of June. I got an email back saying that it would definitely be here by then. When it got to the date where I knew my dress was not going to be here in time, I emailed them requesting a refund. I did not get a response for several days, and when I did get a response, it was to ask about the details of my dress, to which I told them that I had been requesting a refund for several days and no longer wanted the dress as it was not going to be there in time. several emails back and forth later they have offered me a refund of $10 (AUS).
They have also said that the dress was made "especially for me" even though I did not order custom sizes.
- Anonymous SBID #7f07a2011b
- Posted 06/17/2013
Comments
- tbdressreceptionist SBID #872d5d88b9
- Posted 06/18/2013
-
Hi dear,
Thnks for your shopping at tbdress.I am after-sale service from tbdress.So sorry to hear your experience with tbdress.Now hope i could do something for you.Could you please let Customer Service Dep. email at: [email protected] to know your order info or you may call +86-10-62904338 for a solution of your demands.
Hopefully tbdress could be doing better and better.
Kind and regards
TBdress Team -
- thumb up
- 0
- thumb down
- 0
- flag
- Frida SBID #1255f334f9
- Posted 06/19/2013
- You should not have asked for a refund without reading refund policy. it is here http://www.tbdress.com/help/How-to-cancel-an-order-that-hasnt-been-paid-354.html#detail1/ the refund after 48 hours of order is very little. Be sure to read refund and cancellation policy.We understand that ordering an item for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order.Once the tailoring process has begun,the materials cannot be reused. read more from the link I gave you and hopefully you will have a foundation to ask refund. good luck
-
- thumb up
- 0
- thumb down
- 0
- flag
Similar User Submitted Complaints ▼
TB Dress Complaint 365730 for $25.21
-
I am not happy with TB dress service delivery. I ordered an item on 1/9/18. It is now 2/4/18, and...
-
Deatrice
- Posted on 02/04/2018
Do You Have a Complaint?
Add a complaint and spread the word. High volume complaints have a better chance to get their money back. Submit a report and join forces with others like you!
Submit a Complaint NowBusiness Profile Summary
Company Statistics
- Complaint Against TB Dress
- Complaints Filed: 191
- Reported Damages: $59,823.70
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.