Security Finance
Complaint 246138 Details

I had a loan with Security Finance and always mailed my payments and made sure to mail $25 extra each month as well. All of my payments were recieved on time with no problem except the last one. I called Security Finance on Thursday May 23rd to confirm my payoff amount and then I mailed them a check for that amount the same day. Normally when I mail them a payment one day it is recieved the next and cashed within 2 days yet this time it was not. After checking my bank account 6 days later I saw that the check still had not cleared which was very odd. I called Security finance to inquire about my payment only to be told it had not been recieved.


Expressing my concern the lady on the phone asked the other workers if they had applied my payment and then told me they did'nt have it. Now I would be willing to believe this except for the fact that this exact same thing happened to me just a few years prior when I had a different loan with them and I can't help but feel they are purposely trashing or withholding my payment in an attempt to charge me late fees and more interest on my last payment. World finance did this exact same thing to me as well and you'd think by now I would learn to mail my final payment with delivery confirmation! Its just sad these finance companies stoop to this kind of behavior just to make a few extra bucks.