Publishers Service Office
Complaint 228554 Details
- Date Occurred: 04/10/2013
- Reported Damages: $141.00
- Location: Phoenix, Arizona not a New York location as listed
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The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Placed subscription 11/15/12 for The Enquirer. As of this date, I have not received even one copy. There is no way to get through on any phone number call. Must leave a message for a call back in no less than 24 hours on 888-312-3762. The other number, 877-351-0728 has a full mail box, so no message can be left. When agents call back they make false promises to string you along. This is the most frustrating company I've ever dealt with. I'm now wondering if they are just plain fraudulent.
- Anonymous SBID #4822bd6c15
- Posted 04/10/2013
Comments
- PublishersService SBID #cc652f85af
- Posted 04/14/2013
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To Whom It May Concern,
We are sincerely apologetic and understand your frustration. We are willing to investigate this mutual concern further and take necessary actions if need be. We will need your help to do so (name,phone number etc) Just like most growing business they acquire and have different office across the countries. We are a Delaware Corporation. We have a call center in Arizona and we have a processing center in New York and we have another location in California. It's very common and popular in business.
We have over 40 thousand pleased and satisfied customers and have been in business just over a year. We pride our selves on are customer service and strive to make every customers experience a good one. No we are not a fraudulent company and we do not want you to feel led on. We will resolve this mutual concern but we need your help.
Standard procedure is we send you an acknowledgment in the form of a receipt. There are instructions on the receipt to sign it and return your receipt. Once we receive your signed receipt your order is fulfilled. Did you receive the receipt? Did you send it back it? If you did, we had hired holiday staff around the time you placed the order. We are at fault and we dropped the ball. We want to put an end to this and make you happy!
Further more we want to resolve and open a dialogue with you. Please email or contact the general manager Dylan Gold, [email protected] or 877-351-0728.
We are not in business to take advantage of people.
Please contact us so we can resolve this mutual concern.
Benjamin Hunter
President -
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- PublishersService SBID #cc652f85af
- Posted 04/14/2013
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The Publishers Service Office Inc
Publishers Service Office -
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Company Statistics
- Complaint Against Publishers Service Office
- Complaints Filed: 23
- Reported Damages: $3,492.65
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