Spokeo.com
Complaint 226033 Details
- Date Occurred: 04/03/2013
- Reported Damages: $14.95
- Location: Spokeo.com
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
This morning I got an E-Mail notification stating my credit card had been charged $14.95 from PRIVPRO. After searching on Google I found out it is associated with a Spokeo transaction.
I signed up for Spokeo and was explained I could cancel the service at any time.
I used it for a day and canceled and got an E-Mail confirmation of cancellation.
Like I said today I saw a charge, called Spokeo and they refunded it. I asked how this happened and the rep couldn't provide specifics.
I asked to speak to a supervisor and he said he would have one get in touch with me.
When I talked to the supervisor she explained that it is an advertisement/promotion for an Identity Protection service that is run on the Spokeo.com website that I apparently agreed to. They manage the accounts and payments just not the service. I never received an E-Mail from Spokeo or this Identity Protection website.
I asked them how this service gets my information because the only clear way is that when I pay Spokeo, they turn around and give my information to this Identity Protection program, as they stated I'm not paying Spokeo but this PRIVPRO company.
I think it is a horrible practice that I give company A my credit card for a service, and they give it to company B and never tell me I'm going to be charged.
The call ended as she was just recycling her responses and empty apologies.
Stay away from Spokeo, you just don't get that much information for it to be worth it.
- Dan SBID #6867e78e01
- Posted 04/03/2013
Comments
- Spokeo SBID #626fa296e3
- Posted 04/05/2013
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Dear Dan,
Identity Protection Services runs a promotional advertisement for a 30-day free trial on Spokeo. Customers are presented with the advertisement after they have completed their Spokeo service purchase. On the advertisement, there is a two step process in place that requires customers to click on a check box, consenting to their Terms and Conditions and then click on “Start Free Trial”. In that disclaimer, Identity Protection Services states very clearly that you will be enrolled in a 30-day free trial and will be billed unless canceled before 30 days.
This is standard post purchase marketing. Should the customer wish to decline this offer, Identity Protection Services provides a chance to opt out of the offer very easily by clicking “No thanks, I’ll Pass.”
Since this advertisement runs on Spokeo we have a billing partnership with Identity Protection Services. We handle all billing requests and inquiries. We do not share or pass along any sensitive data including credit card information to them directly. Additionally, we actually do not process or store any of your credit card or payment information. Instead, we pay an industry-leading payment processor to handle all our financial transactions to ensure the highest data security standards. Moreover, all of our payment information is transmitted securely using 128-bit high-level SSL (Secure Socket Layer) encryption.
I apologize for any confusion or inconvenience caused. I would like to also confirm that upon your request, Identity Protection Services and Spokeo were both cancelled and refunded in full.
Sincerely,
Spokeo -
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Company Statistics
- Complaint Against Spokeo.com
- Complaints Filed: 50
- Reported Damages: $3,804.20
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