Comcast Xfinity
Complaint 221989 Details

i HAVE BEEN HAVING AN ONGOING BATTLE WITH COMCAST ON MY COMCAST CABLE AND INTERNET BILL FOR THE LAST 2 MONTHS. MY WIFE AND I ARE BOTH IN OUR MID 70'S AND FEEL WE ARE BEING SCAMMED WITH CHARGES THAT WE DON' UNDERSTAND, WE WERE ABLE TO REDUCE THE BILL BY 150.00/MONTH APPROX FOR LAST MONTH BUT THE CURRENT BILL IS STILL OUT OF LINE. I CALLED COMCAST TODAY TO TRY AND RESOLVE THIS MONTH'S BIIL AND THE CUSTOMER SERVICE AGENT TOLD ME THAT THE LAST 4 OF MY SSN DID NOT MATCH THEIR FIKE !!! THIS SCARED THE HECK OUT OF ME SO I ASKED FOR A MANAGER SHE TOLD ME NONE WAS AVAILABLE BUT SHE COULD PUT ME ON A LIST FOR A CALL BACK FROM A MANAGER; THAT WAS 5 HOURS AGO AND NO CALL BACK. THIS SSN SNAFU IS REALLY CONCERNING. I TOLD THE AGENT I WANTED SOMETHING IN WRITING TELLING ME HOW MY SOCIAL GOT MIXED WITH ANOTHER. CAN YOU HELP WITH THAT ? IT RELLY CONCERNS ME TO THE POINT WHERE I WOULD HAVE TO SEEK LEGAL COUNCIL.

THANK YOU WILLIAM G. (Personal Information Removed)