Rocket Lawyer
Complaint 220096 Details
- Date Occurred: 03/15/2013
- Reported Damages: $100.00
- Location: California
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
On two separate occasions I have submitted WRITTEN requests for my account to be closed immediately. Yet, two months later I am still being billed by rocketlawyer.com for "monthly services." They are refusing to honor my requests to cease and desist; I do NOT want another billing to show up on my credit card statement. And I want my money for last 3-4 months returned. I want the company to stop charging me money for services NOT desired!
- Arthur SBID #222eb86b97
- Posted 03/15/2013
Comments
- John SBID #353a34a7ae
- Posted 03/18/2013
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Hi Arthur
My name is John Whelan and I head up customer service at Rocket Lawyer. I'm sorry for any problems you've encountered when trying to cancel your membership. If you can contact me directly, I'd be happy to look into this further and make sure your account is closed and any charges since you first contacted us are refunded. I can be reached at [email protected] or 415-683-0426.
Thanks
John Whelan -
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Submit a Complaint NowBusiness Profile Summary
Company Statistics
- Complaint Against Rocket Lawyer
- Complaints Filed: 7
- Reported Damages: $776.65
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.