Sears
Complaint 219237 Details

AFTER CALLING THE CALL CENTER AT SEARS TO FIND OUT IF AN ELECTRIC RANGE WAS IN STOCK AT THE COLONIAL HGTS STORE, IWAS TOLD IT WAS IN STOCK. I WAS ALSO TOLD THAT I NEED NOT WAIT INTIL IT WENT ON SALE AT 6 OCLOCK THAT EVENING, I COULD ORDER IT NOW AND SAVE AN ADDITIONAL 20.00 DOLLARS, AND I COULD PICK UP THE RANGE WITHIN THE HOUR. I GAVE THE LADY MY DEBIT CARD ENFO AND WAS TOLD IT WAS A GO. I ARRIVED AT THE PIK UP LOCATION AT SEARS ONLY TO FIND OUT IT WAS NOT IN STOCK,AND I WOULD HAVE TO ORDER IT AGAIN AT THE STORE. NOW THEY HAVE MONEY FOR THE FIRST ORDER SO I HAD TO COME BACK TO THE STORE AT 6PM IN ORDER TO GET THE RANGE AT THE SALE PRICE. IASKED ABOUT MY REFUND ON THE FIRST ORDER ONLY TOBE TOLD I WOULD HAVE TO WAIT 5 TO SEVEN DAYS, ON TOP OF THAT MY SECOND ORDER WONT BE DILEVERED UNTIL YHR 15TH. IT TOOK THEM 5 SECONDS TO TAKE MY MONEY BUT UP TO SEVEN DAYS TO REFUND IT THAT SUCKS. I HAVE GIVER THEM A TOTAL OF 1100.00 DOLLARS AND DONT HAVE ANYTHING TO SHOW FOR IT. I WILL NEVER DO BUSINES WITH SEARS AGAIN