Urban Trust Bank
Complaint 216428 Details
- Date Occurred: 02/27/2013
- Reported Damages: $1,682.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I filed my taxes electronically and was going to have them deposited unto my insight card. I called and got the routing and account number from the bank. When my deposit was made it didn't show up on my card, so I called Insight. We checked to see if the account # was right. The person who gave me the account # gave me a number that wasn't even my account. It only had 2 numbers of my account# in it. Urban Trust said they would look into it and for me to call them back in a couple of days. When I called back they said that he did give me the right account #. I called the IRS. They said my tax return was returned to them because of the wrong account #. I now have to wait an additional 4 to 6 weeks to get my tax return. This whole process took me over 6 hrs of hold time etc. They have horrible customer service and do not know what their doing. I will be filing complaints against them with the BBB and FTC.
- Cindora SBID #ef7802cf29
- Posted 03/04/2013
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Company Statistics
- Complaint Against Urban Trust Bank
- Complaints Filed: 3
- Reported Damages: $1,773.73
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