Wind Mobile
Complaint 216309 Details

Wind Mobile is deceiving new and existing customers by falsely advertising areas of cellular service, and provide poor quality customer service. We have gone back and forth with Wind Mobile about dropped calls and no cellular coverage for our phone at our house as well as my father's work place in Mississauga, Ontario, Canada (both of these areas show full coverage on Wind Mobile coverage Maps).

We have followed all instructions from resetting the phone, calling customer service, and contacting CCTS. It's been over a month and we have not had a reasonable resolution in this matter. We have been getting a run around and feel Wind Mobile is following unethical and unfair business practices.

Wind Mobile is not returning our hardware nor allowing us to exchange it for a phone that may work. They should update their service coverage maps to reflect the actual service coverage, and also refund all their existing customers costs of their hardware and subscriptions who are also victims of false advertising. They should also re-visit their customer service policies, processes, and get new agents that can communicate in English more than just two or three sentences.

The only points Wind Mobile receives is for great cell packages but that is useless if your phone won't work half the time. Even if that works, it's not worth the hassle one will have to go through in case one has hardware, service, or billing issues