A Purchase That You Claimed That I Have Made
Complaint 215358 Details
- Date Occurred: 11/28/2014
- Reported Damages: $29.95
- Location: Kuala Lumpur, malaysia
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Merchant: Store Uniblue Koeln De
Amount USD29.95
Cleverbridge AG Koeln EU
I do not know what purchase this is and do not recalled making it.
The amount was taken off from my Maybank Credit Visa card.
Chee Yin Ying
- Anonymous SBID #73e3db0f51
- Posted 02/28/2013
Comments
- Uniblue_Customer_Support SBID #922175738a
- Posted 04/03/2013
-
Hi Chee Yin Ying,
We are truly sorry to hear about this issue, It sounds like your credit card was re-charged because your one year subscription for your product updates/upgrades had expired and your order was set on automatic renewal.
Before the renewal charge is applied we notify our clients several times by email. I regret that you missed our notifications, however you need not worry our 60-day money back guarantee also applies to subscription renewals.
We require further information to locate your order details and confirm the above. We can then solve this for you as soon as possible. Could you kindly submit a refund request here. http://www.uniblue.com/support/chargedispute/
Thank you.
Uniblue -
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Company Statistics
- Complaint Against UniBlue
- Complaints Filed: 158
- Reported Damages: $38,769.91
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