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Complaint 191530 Details

I ordered an item what I thought was a coast dress -alva is the name a dress I had previously tried on locally but it had a mark on so I ordered it and it was the same picture they use on the coast website so I believed I was ordering the same item. It was supposed to be dispached within 24hrs. It was not I was supposed to receive it within 10 days -I emailed but they said it would be late -in broken English -the first I knew I was dealing with someone abroad. They said it would be late as they had too many items. I said dont bother sending as it would arrive after my deadline -they said it was already dispached then -which it wasn't. I eventually received a tracking number well after the date the item was supposed to have been delivered. It arrived last week and the item was a bvery inferior quality bright orange dress -not even the same colour the one I had seen in the shop. I had already gone to buy the one with the mark on locally and it fitted perfect. I had it cleaned and it was fine as they knocked money off. Knowing the one I ordered was not going to arrive on time. When I saw the dress this company sent the style wwas different to the one I ordered and it was not a coast dress it was a Karen Millen dress which did not fit me. The size was wrong. I have the two dresses and they are totally different and the China one is of terrible quality. But I thought I was ordering a real coast dress as in the picture off the coast website -with the same model. Here below are the emails back and forward. They will now not give me my money back.




Order Confirmation from coast dresses
Diane Bridgen
Thanks for shopping with us today!
The following are the details of your order.
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Order Number: 362
Date Ordered: Friday 30 November, 2012
Detailed Invoice:
http://www.coastdress-store.com/index.php?main_page=account_history_info&order_id=362

Products
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1 x Alva D/S Dress-Orange (CD-007) = £76.95
size UK16=EUR44=US12
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Sub-Total: £76.95
Free Shipping Options (Free Shipping): £0.00
Total: £76.95

Delivery Address
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Diane Bridgen
Chl ltd
30 Armstrong Lichfield rd ind

B79 7ta
United Kingdom


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Credit Card Payment -----This email address was given to us by you or by one of our customers. If you
feel that you have received this email in error, please send an email to
[email protected]
Dear Bridgen Diane :
You have succeeded in paying for your order. We will inform the seller as soon as possible. You are expected to receive goods within 3 to 10 working days. Please prepare for the receiving.
Order tracking
Processing time : 2012-12-01 06:33:56
Product details: Quantity(1)X Alva D/S Dress-Orange size:UK16=EUR44=US12 price:76.95GBP
Payment method: online credit card payment
The cost of the goods: 76.95
Freight charges: 0
The credit card holder: Stephen Bridgen
The last four numbers of the credit card: 4272
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FROM:Diane Bridgen
TO:[email protected]
Message starred
Thursday, 6 December 2012, 22:40
Hi I have emailed previously I desperately but no reply i need this for Saturday this weekend but nt received an email to even say it is dispatched which I have read I should get an email about and 95% of oders are dispatched within 24 hrs of payment. I just need to know when I will receive it so I know to cancel order and have chance to buy elsewhere but I have not even had a reply to my email two days ago. I feel it's take my money and don't provide a service ? No email no despatch dates and no dress and no reply to when it might turn up. It is no good to me after my event. Please reply .
Regards diane
questions
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Hide Details FROM: services TO: Diane Bridgen Message starred Friday, 7 December 2012, 1:53
Hi friend?
Good to see you! I am sorry get you reply so late.I had checked your package had sent. You can get it soon. I am so sorry of the delay delivery. You know there are many itmes ready to send in our company . So it will be a little late. Sorry to make you that trouble.
Is there any questions of you, please feel free to contact us. Have a good day. Yours sincerely,
Customer Service Diane Bridgen TO: services Message starred
Friday, 7 December 2012, 8:33
No1 I am not your friend! No2 ) if is not going to get to me on time it is of no use to me I need this for a Christmas party no3) at this time of year when people need items don't take orders if you can't be bothered to send them no4) how can I get my money back and buy from a reputable company ? I can get it on to time if you return my money immediately . No 5 ) I will be leaving bad feedback as people need to know to place money where they can't trust the item to arrive on time.
Terrible service! Stop taking people's money.!

On 8 Dec 2012, at 01:35, services <[email protected]> wrote:
Hello friend,
Nice to see you again. I am sorry get you reply so late.
Your package was on the road . We had check, the delivery company a little late recently, our many packages are meet the problem. But they are in normal now. Please don’t worry of it. We will be take care of it.
Is there any questions of you, please feel free to contact us.
Yours sincerely,
Customer Service
• Diane Bridgen TO: services Message starred
Saturday, 8 December 2012, 23:12
Well I am worried as I was supposed to be wearing it tonight! I had to go and buy a dress I did not want! So why do you say please don't worry about it ? We will take care of it - means what exactly ?
problem
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FROM: services TO: Diane Bridgen Message starred Tuesday, 11 December 2012, 3:05
Hello
I believe you will get the package soon
Upon until this date I still do not have a tracking number that it was even sent!
www.realypay.com
Dear Bridgen Diane :
Your order number is 12011218470349800E, has been shipped by coastdress-store.com on 2012-12-11 14:38:45. The seller has added your order number to the service platform so that you can log in and check it at anytime.
Re: the problem
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• Camilla Selous
Message starred
Tuesday, 11 December 2012, 16:37
I have a despatch note today which meant you lied about it already being sent. Where is the item coming from -have you sent it next day delivery etc. because of my inconvenience? How long will shipping be ?
I need to know or I will leave you severely bad feedback as you have not been honest with me .
On 12 Dec 2012, at 01:57, services <[email protected]> wrote:
Hi friend,
Nice to see you. Your package was on the road.
This is your package tracking no. EE873627756CN
You can check it on line: http://www.ems.com.cn/english.html
Is there any questions of you, please feel free to contact us. and we will reply you as soon as possible.
Best regards,
Customer Service Diane Bridgen TO: services
Message starred
Wednesday, 12 December 2012, 9:00
I have tried so I may find if it ever arrives as you have let me down and disappointed me. I tried the tracking number it is wrong I need a verification number. I will be expecting a refund you need bad feedback so people know not to deal with you.
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Hide Details FROM: services TO: Diane Bridgen Message starred
Thursday, 13 December 2012, 3:01
Hello friend ?have a good day
You just click on the verification code that a verification code box will appear.
Is there any questions of you ,please feel free to contact with us .
Kind regards
Customer service
I found from the tracking at had been sent after I asked to cancel it