UniBlue
Complaint 16482 Details
- Date Occurred: 07/18/2013
- Reported Damages: $23.74
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
About a year ago - Maybe July '10 I ran their 'free' test online and subscribed. My pc performance went right down and I uninstalled the programme after which I received some very unpleasant calls. Now a year later my Mastercard has been debited and I only found out when I received my monthly statement. I am going to use Mastercard's complaint process and also copy them details of this site which highlights Uniblue's dubious practices.
- ginag78 SBID #a77eded3f6
- Posted 08/30/2013
Comments
- Uniblue SBID #N/A
- Posted 09/28/2013
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Hi Ginag78,
I am sorry about this inconvenience. It sounds like your credit card was re-charged because your one year subscription for your product updates/upgrades had expired and your order was set on automatic renewal. Before the renewal charge is applied we notify our clients several times by email. I regret that you missed our notifications, however you need not worry our 60-day money back guarantee also applies to subscription renewals.
We require further information to locate your order details and confirm the above. We can then solve this for you as soon as possible. Could you kindly submit a refund request here.
http://www.uniblue.com/support/chargedispute/
Best Regards,
Keith, Uniblue Customer Relations Team -
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Company Statistics
- Complaint Against UniBlue
- Complaints Filed: 158
- Reported Damages: $38,769.91
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.