YourOwnStore.co.uk (Bright Light Media Ltd.)
Complaint 160600 Details

I bought my store (bestphoto.co.uk) on the 16th of August 2011 and received two invoices from YourOwnStore.co.uk for the total sum of £4901,95. The store ‘estimated MINIMUM annual earning’ was advertised at £57,670.

YourOwnStore (YOS) failed to deliver the following:

- YOS is advertising ‘a PROVEN internet franchise’ but fail to deliver evidence that one or several owners are achieving their target earnings.

- I was missold a price comparison website, enabling visitors to compare prices from different UK retailers and search for the best online deal. This functionality is not working as expected, YOS very basic searching capacity is far from being competitive.

- YOS’ IT platform has suffered from multitude of servers issues and technical glitches during the first quarter of 2012 and has not deliver ultimate service on a 24/7 basis.

- According to YOS sales pitch: ’10 to 15 hours of work per week would have been sufficient to generate a substential revenue’. According to several website owners experience, including mine, that is far from reality. I have worked for about 4 months on a full time rota and never ever managed to get £1 revenue.

- Following recent Google panda and penguin updates, YOS was unable to successfully adapt their system and failed to present a clear strategy to their franchisees on how their will recover from this situation. This search engine will not index any of the YOS' websites.

To date, my store has generated £0.12 of commission in a full year despite all efforts deployed to follow their video training programme, created more than 400 backlink articles, and remained active with all social network platforms.

To date this company demonstrated his capability to create fake testimonial, utilise aggressive and threatening behaviour when challenged, plus lack of consideration for its franchisees.