Membership Services
Complaint 157839 Details

on 7/11/12 i subcribed to two (2) coupon savings internet services @ $1.95 each, for a total of $3.90, via telephone. at that time i made it a point to get an understanding with the company representative, that it would only be a one time charge and that no other charges would be made in future. this aggrement did not hold up. a month later, and to no knowledge of my own, my credit card was charged $24.95. i never thought to check out my entire credit transaction history until 9/14/12, when i received a letter from my bank informing me that i have went beyond my credit limit and to pay the over spent amount before the first of the month. that did not make sense to me because i was paying three to four times the required payment amount each month. so i went on line for to research the matter and immediately came accross two (2) separate charges for $24.95 each, one was to a "savesmart" and the other to a "value smart". coupled with each of these charges, there was an additional cgarge of $0.19 called a "Foriegn Transaction Fee * Finance Charge*", totaling $0.57. knowing i did not make these charges i immediately called the provided phone numbers on the billing statement and questioned the charges as well as who authorized the charges. i was told that all my money would be refunded and that my credit information would be taken out of the system. again i questioned this person regarding who authorized the charges because it was done fraudulently. all this person would tell me after giving me two separete cancellation confirmation numbers, was that no other charges would be made on my credit card. she then hung up on me. when i tried calling back i got an answering service instructing me to contact their on line service called "Program Stop.com" this web site does not provide the identity of who the site belongs to or give any leading information to the apparent illegal buisness practices. not only did i not get the services i signed up for but also got ripped off for some type of service i have absolutely no knowledge of. i am now waiting to see how long its going to be before my funds are placed back on my credit card.