WiMacTel, Inc.
Complaint 151837 Details
- Date Occurred: 08/20/2014
- Reported Damages: $3,466.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I had lost my cell phone and need to use a payphone to retrieve it. I first call my parents, then my girlfriend. Since they live outside my area, I was asked to put more money in the phone (more than the initial 50 cent) so I place my credit card in the slot. I had a first 3-4 minutes call (cost me 22,97$ CAD) and second call was about 2 minutes long (cost me 11,69$ CAD). I haven't speak to an operator, and haven't been warned about the pricing... I think it's way overcharged! I wasn't calling oversea, I was calling cities about 100 km away from mine... it would had cost less to full my car and drive by my prents and girlfriend!
- Charley SBID #40019034cd
- Posted 08/29/2014
Comments
- Charley SBID #40019034cd
- Posted 08/29/2014
- Please take note that the "Reported Damages" are not $3,466.00... it's 34,66$ CAD!
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- Gary SBID #de7a15509b
- Posted 09/04/2014
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Hello Charley!
WiMacTel is an operator services provider. Consumers are able to contact us for any issues by calling Customer Service at 888-476-0881, or e-mailing us at [email protected]; this information is posted on our website www.wimactel.com.
Most consumers do not understand and appreciate the expense differences between a direct-dialed call and an operator assisted call; operator assisted calls are more expensive due to the numerous expenses associated with them, such as:
Validation
Billing & Collection
Bad debt
Live operator staffing (amortized over all calls)
Credit card processing fees and compliance requirements
Customer service center
None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business.
WiMacTel does not post our calling rates on pay telephones due to space limitations. With calls to locations worldwide; automated versus live operator processing; and, various billing methods, there is no room to display all of the resulting rates. To help consumers make an informed decision, WiMacTel does make available the option to obtain a rate quote.
It is WiMacTel’s desire to make certain that every consumer who uses our service is satisfied. To that end, consumers can reach WiMacTel at our customer service number 888-476-0881 or e-mail us at [email protected]; this information is also provided on our website, www.wimactel.com. We are always responsive to consumer inquiries and strive to address and resolve any consumer concerns. Thank you!
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Company Statistics
- Complaint Against WiMacTel, Inc.
- Complaints Filed: 246
- Reported Damages: $1,061,014.09
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.