PCCareExperts.net
Complaint 148843 Details
- Date Occurred: 08/20/2014
- Reported Damages: $0.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Was having trouble with yahoo email, so goggled "yahoo contact number" and called what I thought was Yahoo (in retrospect, should have realized it wasn't, since it was first number in ads at top).
The number I called was 1-888-582-5145, for yahoo-support.email-help.net.
Spoke with person, think from India, who said he was with yahoo support. I gave him permission to access my email account. He said my computer was being hacked into from at least 2 other locations, and all files (quicken, online banking, etc.) were at risk. He then put me on the phone with his "manager" to help me. This person said I could take in my computer (mac) to Office Depot or Staples and have them fix it for $320. Hmmm?? Then, he said the alternative would be to use an online service with "Mac 35" certified technicians for $199 and one year guarantee. Before I could respond, he connected me online (yes, it was stupid of me to earlier allow an online support connection, through logmein123.com) to pccareexperts and a pop up for my credit card info appeared. That's when I told him no, log out of my computer now, and I'm reporting you. He was flustered, and hung up.
So, I now need a legitimate mac expert to see how I've compromised security for all my files. Also, anyone know how we can go after these guys??
- eabj SBID #d99ce23d7e
- Posted 08/20/2014
Comments
- larilyna SBID #353a34a7ae
- Posted 08/27/2014
- Same story ...about the password to yahoo.. Cant wait till they call me back, it wont be pretty.
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- Joshua SBID #b5af319951
- Posted 03/15/2013
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I had a similar experience, looking up the number of email-help.net believing it to be Yahoo Tech Support. My laptop had recently been stolen and I had left my yahoo mail open on it at the time of theft so I was somewhat spooked about the possibility of it being compromised. At the time I just wanted to ask Yahoo if they could give me the IP addresses currently using my account, to give me some possible method of tracking down the thief. The Indian man seemed to comply and asked to take control of my desktop with logme123.com. He searched my new computer, and then my girlfriend's and said we had both been compromised with worm viruses, which I believed because I was afraid of getting compromised through my signed-in Yahoo mail and had opened my Yahoo mail on her computer too.
He forwarded us to Max PC Support, and we were suspicious at first until the 'technician' showed us the Max PC Support website (seeming amused at our doubt), which had Microsoft and Apple certified images and customer reviews and appeared legit. He gave us the 2 PC rate of $300 and said the work would take several hours. We paid him and he called back several hours later and asked us to check that our computers were functioning normally, and then attempted to answer my woefully uninformed questions about what all had just happened. It was all very convincingly acted, and he said they would call back once a month for the next year to check on my computer.
I can't believe I fell for this BS. I only hope they didn't end up actually compromising my information. It's terrible that these people prey upon desperate people who are uninformed of the intricacies of their computers. This episode significantly added to my perturbation at being robbed at gunpoint for my laptop two days previously. -
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Company Statistics
- Complaint Against PCCareExperts.net
- Complaints Filed: 48
- Reported Damages: $31,016.80
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