Alluria
Complaint 140437 Details

  • Date Occurred: 07/12/2014
  • Reported Damages: $144.90
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I ordered both Alluria and Purasilk on a free trial offer with just a payment for postage.
When I received this and realized I would be charged for it if I did not cancel, I then immediately phoned up the company to cancel. When I received my statement I had then been charged the full amount for this product. I again phoned the company and they expressed surprise that I had not been told that I would be charged. I asked to speak to a supervisor and was just stonewalled by a women called Kim employee number 4211 who said she was a supervisor but who just kept repeating there was nothing she could do as I had entered into a contract when I did the order online, and that it was all shown in their terms and condition. I countered that nowhere had it shown the amount that I was then charged. Kim then just kept saying that I had entered a contract.
My other contacts with the company were Natalie and Caitlin. All in these people were in an office in USA but the product is sold in UK!!!
I have tried to find a contact phone number in UK but to no avail.

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Business Profile Summary

  • Alluria logo

Company Statistics

  • Complaint Against Alluria
  • Complaints Filed: 36
  • Reported Damages: $15,146.24
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