LightInTheBox.com
Complaint 138220 Details
- Date Occurred: 07/04/2014
- Reported Damages: $134.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I ordered a new mobile phone from lightinthebox.com under the impression that it was a european company. There was nothing on their site to indicate that in addition to the cost I would be expected to pay import duties before it could be delivered. UPS tried to deliver the phone but wanted an extra $40 in import duties. This made the phone more expensive than ones in the uk so I refused delivery and asked them to return it to the sender. I contacted lightinthebox customer service and asked for a refund. To date I have not received anything other than an automated response (saying someone would contact me). I then contacted paypal through whom the payment was made and raised a claim. This has now been refused because the seller has provided proof of postage. I am now out of pocket $134 and do not have any goods. The seller just ignores my emails.
- davedarn SBID #669a4752b9
- Posted 07/24/2014
Comments
- Angelie SBID #75f6bb221f
- Posted 07/27/2014
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Dear Customer,
Thank you for shopping with us and telling us about your experience.
And please accept our apologies for all the inconvenience caused. Would you please provide us with your order number, so we can find you in our system. We will follow up with you about your request for refund. In the meantime, we will open a Customer Service ticket for you and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center , and our customer service team will help you there.
Thank you,
LightInTheBox
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- Angelie SBID #75f6bb221f
- Posted 07/27/2014
- This comment has been deleted by the Moderator for Terms and Conditions.
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Company Statistics
- Complaint Against LightInTheBox.com
- Complaints Filed: 28
- Reported Damages: $4,076.27
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.