SendMe Mobile
Complaint 136437 Details
- Date Occurred: 06/03/2014
- Reported Damages: $19.98
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Two charges of $9.99 suddenly appeared on my T-Mobile bill issued by SendMe. I do not know who they are and what services they provided. I didn't authorize nor used their service. I tried to call them several time, but they disconnected the call after a lengthy period of on hold.
From researching online, I found out they are using text messaging to get people to authorized the service. I have the text-messaging service blocked on my phone for several years now. I also checked my messaging history and call history, there was no message to or from SendMe.
The charge from SendMe Mobile is nothing but a SCAM. The worse part is, T-Mobile will not stop the charge.
- rkt SBID #02716482e4
- Posted 07/18/2014
Comments
- WhoCaresWeDo SBID #fbd3426023
- Posted 03/06/2013
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We are sorry to hear about your experience. Please be aware that we at SendMe, Inc. take customer satisfaction very seriously and would like to address any concerns you may have. You may contact 7 days a week at 866.210.1636, so that we can resolve your inquiry; you can also contact our customer service at http://[email protected] or by sending an SMS message with the word ”HELP” to 77899. Keep in mind, we post our toll-free customer service number on our website and include it in SMS messages we send to your cell phone.
Please note we use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups. To enroll in our service, a prospective member must first submit their cell phone number on the SendMe sign-up page which clearly explains our terms and conditions including the monthly price of the service and billing to the cell phone. We then send a text message to their cell phone which again discloses the essential membership terms. They then must correctly enter the PIN on our website or reply with a confirmation SMS message from their cell phone to activate the account. The double opt-in process and clear disclosures ensures a high level of consumer protection and satisfaction. If a member wants to cancel the service, they can simply text “stop” to 77899 or call Customer Service or go to http://[email protected].
We hope this addresses any concerns you may have; if not please contact us and we’ll take care of your issues.
Sincerely,
Customer Service
SendMe, Inc.
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Similar User Submitted Complaints ▼
Send Me Inc Phone Number Complaint 147978 for $9.99
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They're sneaky. I went to a website to receive a free coupon, and they sent me a text message...
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VinFinDin
- Posted on 08/17/2014
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Company Statistics
- Complaint Against SendMeMobile
- Complaints Filed: 15
- Reported Damages: $856.89
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.