SendMe
Complaint 145184 Details
- Date Occurred: 08/10/2014
- Reported Damages: $9.99
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The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Submitted unauthorized and bogus charge to my cell phone account ($9.99 PER MONTH) for allegedly providing a games service.
My research shows that this is a WIDESPREAD scam with MANY people having been affected.
Anyone wishing to take their issue to the source can find details of the CEO at this link: http://www.linkedin.com/pub/russell-klein/0/6/5a8
- dm9 SBID #70b39a746a
- Posted 08/10/2014
Comments
- WhoCaresWeDo SBID #fbd3426023
- Posted 03/06/2013
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We are sorry to hear about your experience. Please be aware that we at SendMe, Inc. take customer satisfaction very seriously and would like to address any concerns you may have. You may contact 7 days a week at 866.210.1636, so that we can resolve your inquiry; you can also contact our customer service at http://[email protected] or by sending an SMS message with the word ”HELP” to 77899. Keep in mind, we post our toll-free customer service number on our website and include it in SMS messages we send to your cell phone.
Please note we use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups. To enroll in our service, a prospective member must first submit their cell phone number on the SendMe sign-up page which clearly explains our terms and conditions including the monthly price of the service and billing to the cell phone. We then send a text message to their cell phone which again discloses the essential membership terms. They then must correctly enter the PIN on our website or reply with a confirmation SMS message from their cell phone to activate the account. The double opt-in process and clear disclosures ensures a high level of consumer protection and satisfaction. If a member wants to cancel the service, they can simply text “stop” to 77899 or call Customer Service or go to http://[email protected].
We hope this addresses any concerns you may have; if not please contact us and we’ll take care of your issues.
Sincerely,
Customer Service
SendMe, Inc.
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- dm9 SBID #70b39a746a
- Posted 03/07/2013
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Well, your "industry best practice" procedures have not been working very effectively then ..... if at all.
I DID NOT submit my cell phone number through your sign-up page - or even ever visit your website - and, I did not enter any PIN number and, I did not send you any SMS message from my cell phone. Yet you still charged my account entirely without my authorization or knowledge. I have never requested your services, I have never wanted your services, and I will never want your services in the future.
I referred the problem to my credit card company who were very cooperative and they refunded my account immediately with the funds erroneously withdrawn by you. I assume they will be coming after you for the refund to them. -
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Similar User Submitted Complaints ▼
Send Me Inc Phone Number Complaint 147978 for $9.99
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They're sneaky. I went to a website to receive a free coupon, and they sent me a text message...
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VinFinDin
- Posted on 08/17/2014
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Submit a Complaint NowBusiness Profile Summary
Company Statistics
- Complaint Against SendMeMobile
- Complaints Filed: 15
- Reported Damages: $856.89
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.