Wimatel
Complaint 118072 Details
- Date Occurred: 05/22/2014
- Reported Damages: $37.80
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I was flying from Guam to the states on may 22 and wanted to let my husband know I made it to Hawaii. My cell phone didn't work so I used a pay phone in the Hawaii airport to make a quick call. I looked at my bank account today and saw I was charged 37.80 for a few minute phone call!
- Wendy SBID #9d74490665
- Posted 05/24/2014
Comments
- WiMacTelCustomerService SBID #ac18b682b5
- Posted 08/08/2014
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WiMacTel is an operator services provider. Consumers are able to contact us for any issues by calling Customer Service at 888-476-0881, or e-mailing us at [email protected]; this information is posted on our website www.wimactel.com.
Most consumers do not understand and appreciate the expense differences between a direct-dialed call and an operator assisted call; operator assisted calls are more expensive due to the numerous expenses associated with them, such as:
Validation
Billing & Collection
Bad debt
Live operator staffing (amortized over all calls)
Credit card processing fees and compliance requirements
Customer service center
None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business.
WiMacTel does not post our calling rates on pay telephones due to space limitations. With calls to locations worldwide; automated versus live operator processing; and, various billing methods, there is no room to display all of the resulting rates. To help consumers make an informed decision, WiMacTel does make available the option to obtain a rate quote.
It is WiMacTel’s desire to make certain that every consumer who uses our service is satisfied. To that end, consumers can reach WiMacTel at our customer service number 888-476-0881 or e-mail us at [email protected]; this information is also provided on our website, www.wimactel.com. We are always responsive to consumer inquiries and strive to address and resolve any consumer concerns.
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- Wendy SBID #6502c7eeb0
- Posted 08/08/2014
- So this equates to approximately 10$ a minute and you are trying to tell me that this is ok? Absolutely not! Typical greedy company taking advantage of travellers.
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- WiMacTelCustomerService SBID #043e1a05d9
- Posted 08/22/2014
- I am hopeful that I can provide you with some information that will help clarify things. Unfortunately, when you take the total charge for a call and divide it by the number of minutes to come up with a cost per minute, you are not seeing the true per minute cost. The reason for this is that there are numerous expenses that all operator services providers incur in provisioning the service. The initial minute of a call includes fixed charges that recover much of this expense; each subsequent minute of a call incurs only a small per minute fee. For longer duration calls, the initial fixed charges are amortized over more minutes thereby reducing the overall cost per minute. On a short call, like the one you placed, the call might appear to cost approximately $10.00 per minute; however, on a longer duration call, this per minute rate would be considerably lower. There is no intention whatsoever to be greedy or take advantage of any traveler; our goal is simply to recover our costs, like all operator services providers do, and make a reasonable rate of return. WiMacTel always strives to respond to any consumer concerns, if just given the opportunity to do so.
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- Wendy SBID #353a34a7ae
- Posted 08/25/2014
- Whatever. It's still outrageous. If you can get others to believe that (Inappropriate Content Removed) excuse, then more power to you.
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- Wendy SBID #353a34a7ae
- Posted 08/25/2014
- Also, there was no operator that assisted me in making my call. I swiped my card and dialed my number. Much like an ordinary pay phone.
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- Stan SBID #259c40736a
- Posted 07/11/2013
- Used a payphone to call my brother since I forgot my cellphone. The volume was extremely low and I had no change. I used my credit card to make the call which was under one minute. I check the next day and see that I was charged $45.31. I was not explained what the fees would be by the operator. This company is a scam and needs to be shutdown.
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Company Statistics
- Complaint Against WiMacTel, Inc.
- Complaints Filed: 246
- Reported Damages: $1,061,014.09
What is SBID?
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