CheapoAir
Complaint 115234 Details
- Date Occurred: 05/10/2014
- Reported Damages: $1,233.60
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I was bait and switched by CheapOAir.com, even though I called just hours after making my booking they would not refund my money. They do not make all of their fees clear online and you will end up paying more in the end. Don't be fooled by their low false advertised prices. Book elsewhere! Read @CheapOAirSucks on twitter, they have millions of examples from other people as well. Wish I would have read this and twitter before booking!!
- Matt SBID #2230f64f87
- Posted 05/17/2014
Comments
- cheapoair SBID #8e75403e79
- Posted 05/17/2014
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Customer did contact us immediately however, he was asking about making changes to his flights, baggage was never discussed. Agent explained the fees, he said he would call back, he was also advised if he didn't cancel within 24 hours the ticket was non refundable. Matt never called within the 24 hour period or we would of gladly refunded him his money, we would of had no reason not to. Also, if he canceled immediately, why the return call? Customer concern is baggage, he didn't feel he should have to click on the link to view baggage policies, although we advised of baggage rules, and also provided a link. Here's the email we received advising he has a problem with baggage, and not our bait and switched. Also, airlines have charged for baggage now for almost two years.
I'm Matt, we talked earlier on the phone in reference to booking number:
xxxxxxxx.I wanted to follow up with on the state of by dispute with CheapOAir.com
on the matter of not clearly stating the baggage fees and other fees when booking a
flight through you. As you can see in the attached PDF, when booking a flight
through your website there is no clear markings that a baggage fee will be added.
There is however a very small like that shows "baggage fees" this link is not
highlighted nor does it specify wether my particular ticket would be accessed those
fees, as the airline has different stipulations on the baggage fee it's self.
CheapOAir gave me no indication on if those fees actually effected my booking. I was
mislead by the "Total Price" assuming that would cover all my costs.
Our website does not state that baggage fees are included, it states the opposite. We are currently working with Matt on a resolution.
CheapOair
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- cheapoair SBID #8e75403e79
- Posted 06/08/2014
- Customer has been assisted and a resolution was reached that was acceptable by the customer.
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Company Statistics
- Complaint Against CheapoAir
- Complaints Filed: 51
- Reported Damages: $54,613.47
What is SBID?
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