NoMoreRack.com
Complaint 110937 Details

  • Date Occurred: 04/26/2014
  • Reported Damages: $62.00

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I order two sets of egyptian comfort set that they do false advertising since the sais it was 1600 count t. i order one first and i got after the day i place the order for the second one so when i open it i found out the are the most cheap sheet set i have ever seen is NOT 1600 ct it say 1600 series big scam i inmediatly call to cancel the second order since this was garbage, customer service said you can only cancel the order 24 hours after you place it, but they take 4 to 6 weeks to delivery i told them how bad the quality was they respond well we only are a third party website selling for other company's so we don't know the quality and is nothing they can do about it.
if your main goal is customer service how come you don't care about the quality you are selling this is false advertisment and in united state is call scam i don't know if in CANADA is ok. to scam people but not in USA i will tell all my friends about the scam i will cancel my account with you people and also will post in every face book of me and my family about to be aware about people like you who scam others and don't care about customer service or if the customer is happy with there product big boooo for you people and customer service is the worse i ever deal with do not do bussiness with these scam artist and here is the referenc number so don't reply any nonsense #2323951 people be aware.

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Comments

  • Team-nomorerack
  • Team-nomorerack SBID #47f1cbae63
  • Posted 05/08/2014
  • Hello Ulises,

    Thanks for sharing your Order Id. We apologize for the difficulty you have faced and we are reaching out to you at your email address to make sure we resolve your complaint completely. Very soon you shall receive a communication from our team on your registered email id. Please check.

    We take pride in our customer service levels. Our team is available around the clock and we are always here to help. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.

    Sincerely,
    Samuel.
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  • Ulises
  • Ulises SBID #ae32403405
  • Posted 05/09/2014
  • First of all i want to say to the public that no morerack team never contacted me i guess they did just delete my account from their data base and i'm not getting their emails no more i guess they just trying to keep hiding if your Customer satisfaction is our main goal why you do not help your customers when something go wrong stead of smack then in their face let me tell you this i give you max 1 year so people can find out the scam website are you people running im so dissapointed at you people that make me sick yeah right you take pride in your customer service levels only on 5/4 few people complaint about the same issue why you don't take action ? don't you see reputation is everything in bussines. i am sitting down waiting for your great customer service team to make me happy fixing my problem and return my money what are you waiting for ?
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  • Vincent11
  • Vincent11 SBID #bfb96a16a7
  • Posted 05/14/2014
  • Hello Ulises,

    Vincent here from nomorerack and I would like to start by offering my sincere apologies for the concerns experienced on your order. With respect to the item ordered our goal is always to bring great deals, great prices and with quick delivery. Based on your experience, it seems we have failed to do so and I will get this resolved right away.

    As for the item ordered, I would like to apologize for the confusion on it as it was intended to add a description as to the item and I have placed the portion of the item description below, outlining the thread count comfort feel. It was not meant to be confusing or miss leading but I can see the concern and again, do apologize.

    “1600 thread count comfort feel, 4 piece set includes flat sheet, fitted sheet and 2 pillowcases, 14 colors available, Deep pocket to fit extra thick mattress, Wrinkle-free and super soft , Microfiber for added plushness”

    I have pulled up your account and will make sure that (as requested) the refund is placed back and once complete, I will email you directly to verify.

    Again, my sincere apologies on the entire experience here at nomorerack.

    Sincerely,
    Vincent D.
    Customer Experience
    [email protected]
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Business Profile Summary

  • NoMoreRack.com logo

Company Statistics

  • Complaint Against NoMoreRack.com
  • Complaints Filed: 115
  • Reported Damages: $20,430.68
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