Smart Tools LLC
Complaint 110614 Details

I have been searching for a job. Smart Tools sent me an email and told me about a job I could do at home. They told me the job I would be doing was for HUD/FHA loans and I would be an Independent Refund Specialist. I thought this job sounded just right for me. Then, they sent me an email saying "We tried to charge your card today for your Exclusive Smart Tools Membership. Unfortunately, the card we have on file for you declined. Check your account to make sure you have adequate funds available." The funds was on my card and they did take $29.95 off my debit card. After this happened, I called customer service for my debit card and I asked for a new one and got it. They told me that "At your request we can charge a different card for your monthly membership fee but we must hear from you, please contact Customer Support at (866) 798-0432 to resolve this issue." On the 14th, I told them "I'm sorry; but, I am not able to start the job at this time. What can I do to keep the option open for me? On April 16th, they told me that "The free Processor Manual is yours to keep. All Smart Tools monthly membership charges are final. Already charged membership payments are non refundable." How can they do this to us?