Essays Council (Phoenix Academic Solutions)
Complaint 101523 Details

www.essayscouncil.com IS A TOTAL RIP OFF ESSAY WRITING COMPANY!!! Beware of this company and all of its network online sites!!!. This company is PHOENIX ACADEMIC SOLUTIONS (as it appeared on PAYPAL transaction) IS NOT UK nor U.S.-BASED company. It's actually from INDIA!!!

Last month, I had an essay assignment and got no time to do it. I ordered for a 1850 words FIRST CLASS (stated as minimum of 70% grade rate guaranteed) due in 24 hour for USD232!!! All necessary instructions were given. I was impressed with their FREE DRAFT so I decided to go for it. The deadline was over and the paper didn't come back. I ended up ringing the customer service. After tens of times of calling, a pleasant lady answered claiming to be American-based (obviously she isn't) saying somebody will contact me regarding my concern as it is not their department responsible for my cause.

Also, I ended up sending messages to the "personal writer". The writer replied and sent me the assignment. Though it was late, I did pass the paper electronically for plagiarism check........IT WAS A TOTAL DISAPPOINTMENT!!! The essay as they claimed to have been started from the scratch was actually a COPIED and PLAGIARISED WORK!!! 40% of the work was copied on the first 200 words ALONE!!!

It was the company policy that a refund will be given when a customer is not satisfied and if a work is NOT ORIGINAL or PLAGIARISED!!!

I rang the customer service again (same thing happened) but nobody was existing. Chat support was OFFLINE most of the time.

I then contacted PAYPAL and reported PHOENIX ACADEMIC SOLUTIONS. I escalated for a dispute but my money was NOT REFUNDED as the transaction or item ordered was INTANGIBLE so it was not covered by buyer protection although the seller (Phoenix) obviously defaulted from the agreement.

ESSAYS ARE INTANGIBLE THEREFORE A REFUND IS NOWHERE NEAR ONCE YOU FILED A DISPUTE SO BEWARE WITH THIS NETWORKS OF SCAMMERS!!!