nikeshoeshopping.com
Complaint 96248 Details

Hello:

In brief, I ordered a pair of leather soccer shoes from "nikeshoeshopping.com" for my son & paid through realypay.com. I know the shoe & have ordered it online from other retailers, but it was not available at the time of year when the shoes were needed. I received a very cheap plastic "imitation" pair of shoes from China with Shipping info in Chinese. Over the course of a month or so I sent a few emails to Kety Macy @ [email protected] and submitted a number of requests for return & refund information through the realypay.com customer support section. I have included the questions and answers I received as #1 and email exchange with "the owner of nikeshoeshopping.com as #2:

1. [realypay.com customer support dialogue -- Login URL:support.realypay.com ]

Position:View Question
Transaction number 12210115900xxxxxxx Status Activating Time 2012-03-05 01:40:24
Contact Merchant
Q:Hello: I am asking for your help because I have contacted the merchant 4 or 5 times via email informing them of the problem and requesting return information and a refund. The problem is simple -- I ordered a quality leather Nike soccer shoe and I received a very cheap plastic imitation of the Nike shoe. The order details will be the only order associated with this account. I want to thank you in advance for your assistance with this matter. Regards, Dr. X, Ottawa, Canada 613-xxx-xxxx
A:What can we do for you now?
Q:I was sent an email with an offer of $15 which isn't helpful. 1) I want to return the shoes for a full refund as I have no use for them; 2) receive the actual authentic leather shoes that I ordered; 3) any other suggestion? Dr. X
A:Return you 30USD for compensation.If you want to return the shoes,you need to cover the shipping fee and it take times.
Q:I will consider this offer but would prefer to return the shoes. I am not worried about the time, more about the principal of the matter and I want to make sure the company sees exactly what they sent me. I paid ~$110Canadian[~$105-110USD] -- I'll pay the $20-25 shipping to get my $88 dollar refund if you give me the details of the return process. Dr. X 613-xxx-xxxx
A:We can't sure that if we can get the returned package,so our offer to return 30USD is better.
Q:This is not a situation where I just don't like the product, the product was obviously not what I ordered. I want you to understand that -- so why should I have to sacrifice $80 for a mistake on your end? It is also very poor business to not offer returns, and if you do not, then it needs to be clearly stated. Please reconsider the return of the product, I will send it to the address you indicate and use a method that provides tracking information. Dr. X 613-xxx-xxxx
Q:In response to an email from Kety Macy @ nikeshoeshopping.com [<[email protected]>], I sent the following email response: \"please keep in mind that the error was at your end and I have absolutely no interest in the shoes, I am very much interested in having your company see exactly the product that I received. Otherwise, I would be happy to pay shipping for a replacement pair of shoes that are the leather Nike shoe that I ordered - even then, what guarantee would I have that you would send the actual shoe ordered??? Dr. X\"
A:You can return the shoes according to the address on the package box.
Q:Are you joking? There was nothing on the box and the packaging slip is in Chinese. I am having difficulty understanding why you can't just provide the information for return and reimbursement? Please assist. Dr. X
A:You had put a new order on our site and got the shoes,isn't right?
Q:No -- several orders were started initially back in December and I clarified that it was only one order. I have ordered nothing since then. Only numerous emails and questions trying to return the shoes and get reimbursement. I would appreciate the simple return and reimbursement information. Dr. X
A:We can just refund when there's big quality problem with the shoes.
Q:There is big quality problem with the shoes, that is why I want to return them so you can see what I received and compare that with what I ordered. There is a huge difference between the leather shoes I ordered and the cheap plastic shoes I received. I am really getting tired of this, can you please just give me the address to return the shoes and let me know what I need to do to request a refund. I have no doubt you will see the problem when you receive the shoes you sent me. Dr. X
A:We return you 15USD for compensation.
Q:We are going in circles here for the last 2 months. Your company offered $25 and $30 previously and that was not acceptable. I would like to return the shoes because they are very inferior quality and not what I ordered. Please provide an address where I can return the shoes to and what the process is for requesting a refund. Dr. X
A:We can just offer you 30USD for compensation.
-------------------------end of #1 as of 10 minutes ago

2. [example of email sent]
Me: This is now the 4th or 5th email I have sent requesting information on
returning a product that I did not order. Please provide me with the
information for the return and refund process for your business. I also
cannot call because I am unable to find a telephone number to call.

The problem is simple -- I ordered a quality leather Nike soccer shoe and I
received a very cheap plastic imitation of the Nike shoe. My specific order
information is shown below.
--------------------------
Order information
Shopping website: www.nikeshoeshopping.com
Order number: 85
Order amount: 94.99 USD
Order time: 2012-01-21 09:34:54
Product information: Quantity(1)X Nike Tiempo Legend III FG Grey Orange
SIZE: US11*UK10*EUR45*29.0cm price:78.99USD
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We offer you 25USD for compensation and you keep the shoes on hand.And will offer you discount if you order from us later,is that ok?

2012/3/5 [email address here]

Hello:

Thank you for responding to my request.

1) I will not accept your offer, the shoes are not useful to me at all. I would like to return them and receive a full refund and I will sacrifice the cost of shipping.

2) Alternatively, I would like to receive the actual shoe which I ordered.

3) Is there another option?

-----------------------end of #2