Global TV Products
Complaint 96000 Details

In December 2011 I saw a tv ad for the "lil pie maker". Was vaguely interested and checked out the website. As is routine with this type tv ad, they said: "but WAIT, we'll send you two - all you have to do is pay the extra shipping...etc, etc." No need for two of these things but I filled out all the required order info, attempting without success to order just one set. When I found it was impossible to order just one set I CLOSED the web page without placing the order.

On Wednesday, March 28, 2012, there suddenly appeared a charge to my Mastercard for $28.85 with no explanation except "GCL*BUYFROMTVPRODUCTDEERFIELD BEACHFLUS" After extensive research I was able to determine that this was a seller of miscellaneous products advertised on tv. I also discovered the Mastercard acct number was one that was invalid as of January 2012 due to marriage and a name change. I finally found the customer service website for these guys and left telephone messages and sent an email demanding the charge be removed from my account.

Received a phone call advising me that the visit to the website that I CLOSED before placing the order was entered as an order that was somehow processed 3 MONTHS LATER, and that I would have to wait for the order to arrive, refuse and return it, before a refund would be made. How desperate are these people to dig back 3 months and fill orders that weren't officially approved???