My Tech Help
Complaint 89596 Details
- Date Occurred: 03/02/2014
- Reported Damages: $9.99
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I called AT&T to order u-verse internet service. At the conclusion of my order, I was told that AT&T no longer had tech support and that when my equipment arrived I had to call My Tech Help at 877-686-9789 to help me install my internet equipment. Last but not least, I was told to provide my credit card information and that I would be charged every month a charge of $9.99 to have tech support help me should anything go wrong.
- minniemouse SBID #39e837ccee
- Posted 03/18/2014
Comments
- jschmoe2012 SBID #80bfae2092
- Posted 11/30/2014
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The problem is that you called an authorized retailer for ATT, not their corporate number. I used to work for the company that sells this for them, it's called Clearlink and is located in Salt Lake City, UT. They own the website www.attsavings.com which advertizes for ATT but routes to them for sales.
There are sales quotas that have to be met so they force you to "attach" it to every sale.
It's unethical and deceitful and I no longer affiliate myself with that company because of their shady sales practices.
Don't be upset with My Tech Help or ATT. It's ATT's choice to keep Clearlink on as a major sales partner and I feel that they have a responsibility to their customer's to make sure that all sales calls are legitimate, but it's definitely Clearlink's fault for signing people up for the My Tech Help service without their general interest or sometimes without their permission. -
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Company Statistics
- Complaint Against MyTechHelp.com
- Complaints Filed: 345
- Reported Damages: $64,015.01
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