Ziinga.com
Complaint 78236 Details

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You are now chatting with 'April'
April: Welcome to Ziinga! How can I help you?
Wilna: Hi April, I won an auction, the money has been paid into Ziinga's account now why on earth do I have to provide those details before I can receive what I paid for
April: Thank you for that inquiry
April: May I have your username?
Wilna: (Personal Information Removed) Wilna_
April: Thank you for waiting
April: Due to Ziinga's one gift per household policy, users need to confirm their identity by sending the said documents as proof.
Wilna: but I don't want a gift, I bid on something and won it and paid for it
Wilna: I called the bank and they told me never to give those info
Wilna: are you still there April?
April: We understand that sending your credit card number is confidential
April: that's why you can cover the 12digits and just leave the last 4digits.
April: However, if you do not want the gift anymore, we will respect your decision.
Wilna: I dont want the gift, just the item I paid for
April: Please give me a moment
Wilna: ok
April: Let me verify your concern, you want the money that you paid for the item to be refunded?
Wilna: why can't I get what I paid for?
April: You can. Here is what I can do for you, i will be sending a cancellation link in your email address so we can cancel your membership.
Wilna: if I cancel my membership what will happen to the auction I won....
April: You can still receive the item as long as you will send the documents.
Wilna: lol...I never heard of anything like that before...sorry, I cannot do that
April: That's fine. We cancel your membership. However, the membership is binding with a 3month contract.
Wilna: ...and refund my money
April: Just a moment.
April: Please click on the link that we sent to your email address
Wilna: yes...
April: Were you able to click on the link
April: Were you able to click on the link?
Wilna: its opening now
April: Alright, just inform me once you are down
April: I am sorry, done
Wilna: it says your premium membership cancellation has been processed
April: Alright, just a moment.
April: Membership was cancelled. Let me send a refund link.
Wilna: ok, thank you
April: Please check your email.
Wilna: ok
April: You can retrieve your password by using the "Forgot your Password?" link on the right hand side of Ziinga.
April: Thank you. Please read the email carefully
Wilna: but...If I bid again then I will still have to provide documentation
April: If we will cancel the contract, you will not be charged any further but you will not be able to use your bids anymore
Wilna: I don't want to bid anymore, just a refund
April: We will be able to cancel the contract with a cancellation fee.
Wilna: lol
Wilna: just leave it...
April: Then you will still be charged next month for the monthly fee.
Wilna: what monthly fee...my membership is cancelled, nowhere was a membership fee mentioned
Wilna: *nowhere
April: The is a 3month binding contract for the membership
April: so even though we cancel it, there is still a 3month binding contract.
Wilna: I'm going to let someone else follows this up, Thank you very much
April: Please refer to our Terms and Conditions
Wilna: but I was not a platinum member!!!!
Wilna: that is why I bid on the free auction
April: You signed up for that when you agree to pay the won item.
Wilna: nope
April: You won last 2012-02-23 12:45:01 a Samsung ST30 right?
April:
Wilna: sure
April: You received an email right?
Wilna: i did, one that told me to send my details
April: That is what we call a Promotional Auction. Ziinga randomly selects users and send that promo.
Wilna: ok, my last option is going to the ombudsman...just talked to other people having the same problem
April: We will respect your decision.
Wilna: thank you
April: We hope that you have read our Terms and Conditions.
April: You are welcome.
April: Is there anything else I can assist you with?
April: Just checking, are we still connected?
April: If you don't have any other questions, I may need to close this chatbox. Please feel free to open the chat again or email us at [email protected] for further assistance.
Chat session has been terminated by the site operator.