Capital One
Complaint 7760 Details

3. Problem:
on JUL 17, 2011 at STOP & SHOP #, $170.18 was charged to your account. I got an email on july 17 from capital one with a balance alert telling me this I called IMMEDIATELY and told them these are not my charges and they told me they would open an investigation which they supposedly did. I have NEVER Been to new york or charged anything on my account in to these stores and transportation places they are chargin me for. I sent in the form they sent me electronically the minute I recieved from capital one i got a confirmation from them they recieved it with a note they will be investigating. Then today july 30 I get a message from cap one telling me they are charge me again for these fraud charges as their investigation shows me responsible? I do not live in new york I never shopped in new york and I called them immediately upon reciept of the balance alert and told them they werent my charges but they went and paid them out anyway! there is also a small charge of 2.50 for transportation in new york subway. I was injured at work 3 yrs ago I have nerve damage in my arm leg neck and back and I have been in phy therapy the past 6 weeks!! I have not traveled nor put any online charges on my account in new york!! The customer rep in fraud keep telling me they will help me then they turn around and put the charges back on after just a week of their so called investigation. I want those charges removed and ALL INTEREST charged on my account accordingly! when I called them immediately they couldve stopped the charges but instead they paid them out knowing they were FRAUD! How is it legal they can try and stick me for charges I never made and I can prove I never made them. they have shown me NO proof why they think I made charges I didnt! please help!