LaptopBatteryLife.com, Inc.
Complaint 65868 Details

I was unable to purchase a replacement laptop battery locally so I purchased one through an Internet website. Prior to the purchase, I contacted the company to be assured I was ordering the correct battery for my laptop model. I ordered the battery they recommended. When the battery arrived, it was such a poor knock off from the original that it didn’t fit the battery bay on my laptop. When I contacted them for a return, they were reluctant to give me return instructions and tried to convince me to try a second battery. They requested I send pictures, which I finally agreed to and they assured me they had the correct one and could send it immediately. The next day, they sent me the return instructions for the first battery, which included me paying for sending the wrong battery back to them. When I complained about paying return shipping costs (including tracking) for a battery which they advised me was the one to purchase and was not, they promised they would refund my return shipping. Apparently that was just a deception used to get me to agree to accept a replacement battery instead of refunding my money as I had requested.

When the second battery arrived, it too did not fit in the battery bay. Again, they were reluctant to give me instructions for returning it and instead wanted me to alter the battery!! I refused and asked them to tell me how to return it. They sent me instructions, again the next day. The first battery I returned was not sent to their company, which I thought was odd. The second battery also was not sent back to them – also a third party. When I provided them with the tracking information for both packages, they indeed refunded the shipping. A few days later, I received another email notice that they had credited me, but they deducted the refund from what they owed me from the original purchase.

I am owed $11.55 for the return shipping, which they promised, while not a great deal of money, comes down to the principle of the matter. They agreed to pay the return shipping for their batteries and then reneged on their promise after they had received confirmation I had returned the batteries. Their batteries are of poor quality and they don’t even actually have them. Apparently, based on their return instructions for two different batteries, they are simply a website that goes to a third party to get batteries and has them shipped directly to the consumer. Their packaging has no return address and are very oddly devoid of any information about where they came from. They have no phone number and do not conduct themselves as a legitimate business. All of this seems very suspicious to me and makes me wonder if they are perhaps getting batteries from an illegal source. Both of the entities they had me return the batteries to were California addresses, yet this company says they are located in New York City and one didn’t even appear to be a company, just an individual. I can provide email documentation of the conversations and of the 3rd party involved.