LaptopBatteryLife.com, Inc.
Complaint 270232 Details

I ordered a battery from this company in May. I was very careful about which model to order, and specifically asked the company which battery was right for my MacBook Pro, providing the model number, etc. The company instructed me to buy a particular battery, which I did. When the battery arrived, it was the wrong one. I was in another country, and the battery had been sent to a friend in the US who had brought it over for me. I wrote to the company and told them about the problem. They responded quickly and asked for details, asking me to provide photos of the existing battery (for which I had to unscrew the bottom of my laptop to open it up - a significant operation). Once that had been done they instructed me to return the battery so they could send the new one.

I wrote back, asking for an explanation as to why I had been instructed to buy the wrong battery, and telling them that I was unable to return it as per their instructions, as I was no longer in the US. I received no response. I wrote again, and received no response. I then went through their online chat, and asked the same question. There was a long wait, then the clerk told me that I had been sent instructions for returning the battery, after which she abruptly terminated the interaction. (I have screenshots of this.) A few minutes later I noticed that I had been blocked from their online chat. I would specifically like to state that I was in no way impolite - they simply did not want to deal with my question or take responsibility for their mistake.

As I saw no other choice, I decided to take a chance and return the battery at my own expense (the shipping was about one-fourth of the cost of the battery itself). About three weeks later I received an email that the return had been received. I was asked if I would like to pay extra money to get the correct battery, or if I would like a refund. I promptly replied that I would like a refund. That was a month ago, and no refund has been received.

My dealings with LaptopBatteryLife have been utterly miserable, and their conduct has been despicable and completely unwarranted, given that the mistake was entirely theirs.