COMPLAINT FILED UNDER:: GENERAL CONSUMER PRODUCTS / NOMORERACK.COM
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NoMoreRack.com
Complaint 64352 Details

  • Date Occurred: 11/27/2013
  • Reported Damages: $26.00

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

Ordered two cardigan sweaters, did not recieve a tracking number or shipping confermation untill i contacted customer service. They stated it could have been shipped from there global wharehouse, and could take up to 30 day to be recieved. Well after 30 days i contacted them again. and this time I got a shipping confermation and a tracking number that was no good. I contacted them again to get them to track the package. They said it should be there by now. ( but they did not confirm this, by tracking the package). Now it has been 60 days, and I asked for my money back, or confirmation of where in the world my product is,that has been paid for but not recieved. They said they would give me store sight credit. I said I did not want there sight credit because I would never buy from them again. And if there sight is as good as they think it is they should be able to locate my products items , or credit my pay pal account back.

This company has such poor customer service, that they don't even know how to solve a simple request as to locate a shippment that they provided the tracking number to.

I would not recommend this sight to anyone. I am just glad I did not order more than $26.00 worth of there crap.

Here was the 2cd respone from cust serv.

Christine, Dec-23 16:57 (COT):
Hi xxxxxxx,
Thank you for writing in. Always here to help.
I apologize for the delay you have experienced receiving your order. Certain items ship from our local warehouse (faster) and certain items ship from our global warehouse (21-30 days to arrive). This order was shipped from our global warehouse and may take 21-30 days to arrive. You should be receiving this order any day now.
,
If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.
Regards,
Christine with Customer Care
Nomorerack - 8 Daily Deals!
She did provide a tracking number but was no good!!

Here is the last response i recieved.

John, Jan-09 08:13 (COT):
Hello XXX,
Thank you for writing in. Always here to help.
Please accept my sincere apology for the long delay you have experienced in receiving your order. This is a very unusual occurrence at Nomorerack. Due to this delay, I will be happy to issue you a ready to use in store credit for the full purchase price of your order. This may be used on any future Nomorerack purchase.
If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.
Regards,
John with Customer Care
Nomorerack - 8 Daily Deals!

Customer satisfaction is not there main goal! taking your money is!!!

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Comments

  • Hal
  • Hal SBID #ef257b8f7d
  • Posted 02/14/2014
  • Samuel. My request is simple. Return my $26.00 to my paypal account. I do not want store credit!!. I will not purchase anything from your company. If your company would improve your customer service, you may not have these concerns as much in the future. At this time I am not confident that you can do anything more than the last three customer service people I have had contact with. I am going to include the last respones from your company. The order number is included and the complaint ticket number is included. You should be able to contact me with that info. All I want is my MONEY back since I have not recieved the products ordered. Thank you Hal S.


    Ticket #103170: order 1563529









    Your request (#103170) has been updated.

    To review, comment and reopen the request, follow the link below:
    http://nomorerackcom.zendesk.com/tickets/103170




    Michelle, Jan 30 14:30 (COT):

    Hello hal,

    Thank you for writing in. Always here to help.

    I'm very sorry for the delay in replying to your email. If you do still receive your order you may keep it as a free gift from Nomorerack for this delay. I have reviewed your order and can verify that it has been shipped. It appears that the order has experienced some type of extended delay or may have been lost in transit. This is a very unusual occurrence at Nomorerack. We will do our best to locate this shipment and ensure that you receive it. In case this order is lost, your credit has been applied to your account is now available for use on any future purchase. Again, I apologize for this delay.



    If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.

    Regards,

    Michelle with Customer Care


    Nomorerack - 8 Daily Deals!
    • Was this helpful?
  • Hal
  • Hal SBID #ef257b8f7d
  • Posted 02/14/2014
  • Samuel. My request is simple. Return my $26.00 to my paypal account. I do not want store credit!!. I will not purchase anything from your company. If your company would improve your customer service, you may not have these concerns as much in the future. At this time I am not confident that you can do anything more than the last three customer service people I have had contact with. I am going to include the last respones from your company. The order number is included and the complaint ticket number is included. You should be able to contact me with that info. All I want is my MONEY back since I have not recieved the products ordered. Thank you Hal S.


    Ticket #103170: order 1563529









    Your request (#103170) has been updated.

    To review, comment and reopen the request, follow the link below:
    http://nomorerackcom.zendesk.com/tickets/103170




    Michelle, Jan 30 14:30 (COT):

    Hello hal,

    Thank you for writing in. Always here to help.

    I'm very sorry for the delay in replying to your email. If you do still receive your order you may keep it as a free gift from Nomorerack for this delay. I have reviewed your order and can verify that it has been shipped. It appears that the order has experienced some type of extended delay or may have been lost in transit. This is a very unusual occurrence at Nomorerack. We will do our best to locate this shipment and ensure that you receive it. In case this order is lost, your credit has been applied to your account is now available for use on any future purchase. Again, I apologize for this delay.



    If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.

    Regards,

    Michelle with Customer Care


    Nomorerack - 8 Daily Deals!
    • Was this helpful?
  • Hal
  • Hal SBID #ef257b8f7d
  • Posted 02/14/2014
  • Samuel. My request is simple. Return my $26.00 to my paypal account. I do not want store credit!!. I will not purchase anything from your company. If your company would improve your customer service, you may not have these concerns as much in the future. At this time I am not confident that you can do anything more than the last three customer service people I have had contact with. I am going to include the last respones from your company. The order number is included and the complaint ticket number is included. You should be able to contact me with that info. All I want is my MONEY back since I have not recieved the products ordered. Thank you Hal S.


    Ticket #103170: order 1563529









    Your request (#103170) has been updated.

    To review, comment and reopen the request, follow the link below:
    http://nomorerackcom.zendesk.com/tickets/103170




    Michelle, Jan 30 14:30 (COT):

    Hello hal,

    Thank you for writing in. Always here to help.

    I'm very sorry for the delay in replying to your email. If you do still receive your order you may keep it as a free gift from Nomorerack for this delay. I have reviewed your order and can verify that it has been shipped. It appears that the order has experienced some type of extended delay or may have been lost in transit. This is a very unusual occurrence at Nomorerack. We will do our best to locate this shipment and ensure that you receive it. In case this order is lost, your credit has been applied to your account is now available for use on any future purchase. Again, I apologize for this delay.



    If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.

    Regards,

    Michelle with Customer Care


    Nomorerack - 8 Daily Deals!
    • Was this helpful?

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  • Complaint Against NoMoreRack.com
  • Complaints Filed: 115
  • Reported Damages: $20,430.68
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