Magic Jack
Complaint 60887 Details

I bought a magic jack plus last October 2011. A black ethernet cable was missing which I needed to plug into my computer. I could not find an email address on their site or a contact phone number. I was getting a runaround so I did research on the internet and found other people who had the same problem. I finally found some phone numbers. One was 570-708-8780. Every time I called I got a message that said the mailbox so I could not leave a message. I called 561-586-2328 after numerous attempts I was unable to talk to someone. After almost giving up I finally got to talk to someone who gave me chat room information. I called chat room and I got a runaround. Finally I was told return period had expired. I tried on numerous occasions to contact Magic jack but was unable to. I did not give. I went online and found other people were unable to contact magic jack when they had a problem. On Issue number LTK 554031356715x Irene the site operator that the black ethernet cable was missing. She said there was not record of me buying magic jack plus. However, I talked to Wells Fargo and they told me Magic jack took out 77.90 from my account for magic jack plus. The line went dead. I tried numerous times to get back on the site but they would not let me back in. They make it difficult to contact them if there is a problem and then when you finally contact them they said the return period has expired. They made sure it has expired by preventing people from contacting them. I am filing a claim with Wells Fargo bank and with my attorney David Miles. I have legal insurance called Legal Shield David Miles is my provider law firm. I DO NOT WANT MY MONEY BACK. ALL I WANT IS THE MISSING BLACK ETHERENT CABLE SO I can PLUG IT INTO THE WALL SOCKET. The magic jack plus will not work without an ethernet cable. My name is Byron Blackwell, (Personal Information Removed)

Byron Blackwell
Wahya Utsuwa (Lone Wolf)
Anitsiskwa (Bird) Clan
Magic Jack took out $77.90 on 10/05/1011. The monetary damages are $77.90. I want to keep magic jack plus. All I want is for Magic jack to sent me the missing ethernet cable. Today's date is January 18, 2012 not 01/05/2012. You put in the wrong date to the top of the screen. Today is 01/18/2012.