United Air Temp
Complaint 351305 Details

I have had a home warranty with American Home Shield for 3 years and one of the companies that they use to fulfill their obligations for the warranty is United Air Temp. I have had to utilize them two times in the past and while they got the job done eventually they are absolutely horrific at diagnosing a problem and then repairing it. It seems as if they send their biggest rookie technician out for every first call who proceeds to diagnose any minor issue that he can and then treats that problem only to have the customer call back and get a return service. The problem becomes that when you call for a return service they schedule you a week out so you are stuck with an A/C or heating issue for an extended period of time. That is not the situation you want to be in when you have small children. The ongoing issue I have with the company now is that my A/C stopped cooling; I called American Home Shield to activate my home warranty and they send the request to none other than United Air Temp. After going through three different technicians that could not figure out what the problem was, they finally sent someone with some experience to solve the problem; by this time a month had passed with no A/C. They determined there was a part that needed to be ordered and that took a week to come in. Next the technician comes out on a Monday with the part and proceeds to inform my wife that he can't install the part because of the drizzling rain. (I'm sorry, why did you drive here again and waste my time!) To make matters worse, they can't reschedule me unit Thursday. That means four more days added to the nearly month and a half I've been waiting for this repair to be complete.

The bottom line is this, I would not recommend United Air Temp to come rake the leave out of a yard because they would likely screw that up too. Their customer service representative have a horrible attitude and make no attempt to satisfy their customers, and I am fairly certain that the scheduling issues are due to the fact that they want you to buy their service contract instead of using your home warranty. I've come to this conclusion because every technician that come out for a repair tells you how much better the service is for those customers. I've gone so far as to tell American Home Shield that they are about to lose my business as well if they ever dispatch my service request to United Air Temp again because they are absolutely