SaneAccounting, LLC
Complaint 339817 Details

I called for a Quickbooks Pro Adviser to assist in entering a non-monetary taxable fringe benefit item into Quickbooks payroll. ***** who took my call checked over my Quickbooks program and said my Quickbooks wasn't running properly because it wasn't synchronized and he offered me a one year repair contract for $499.99. I was really reluctant. But he assured me that they were Quickbook Pro Advisers. I reluctantly agreed. After a while, I was called by ****, who was difficult to understand because of his foreign accent. At one point he left his mike on while talking to another person in what sounded to me like Russian. **** did not understand what a non-monetary taxable fringe benefit was and I had to explain it to him several times. Even after he started entering the data he still didn't understand and could not get it right. Twice he left for at least five minutes at a stretch while he left to try and figure it out. After nearly 2 hours he finally found something in the Quickbooks Knowledgebase. But even then I had to assist him in setting it up.
This so-called synchronization never took place. If **** is a Quickbooks Pro Adviser, which I doubt, he certainly did not undertand American tax law, let alone how to set up.