REJUVALASH
Complaint 336913 Details

I ordered an eyelash product on the 9/01/2015 and I had to only pay 8pounds for it and later on when i received the product on the 24/01/2015 I realised that the removed £178 from my account that same day. I tried contacting them via email about a refund and I was sent a reply as follows.


Thank you for your email.

We have received your request for refund and are sorry that you are not fully enjoying your purchase. In order for us to proceed with your request, we must have confirmation that you have returned the product as stated in the terms and conditions that were presented to you at the time you ordered. To date we have no confirmation that this product has been returned.

We will process your refund as soon as we have this confirmation. In order to expedite matters please ensure that your Order Identification Number is included with your return.

We recognize that it is possible that you have indeed returned the product but that for some reason our records do not reflect this. If this is the case, please send us a copy of the shipping documents, waybill, postage receipts or any other supportive documents and we will promptly process your refund request.

Please return the products to this address for proper disposition:


Customer Handling
Postbus 6216
4000HE TIEL
NETHERLANDS


Thank you for your patience and understanding in this matter.

Sincerely,
Rejuvalash Customer Service Team


Ever since then I have been writing to them and I haven't got any more replies and I have posted the product back to them but still no reply.