[email protected]
Complaint 336884 Details

I cancel a Michael kors orders and was told I was getting a refund but never did. [email protected]@outlook.comDear customer,
We have refunded the money back for you on 26th of Dec.
And the money was took out from us, please contact your bank to release the refund for you or check bill list first.
Sincerely,
Amy
Subject: Fwd: Cancel #R_MKSMN_7411refund
Date: Tue, 3 Feb 2015 12:32:14 -0500
To: [email protected]

Amy,
It's been over 45 days where is my refund! This is starting to get serious I will be reporting.

Sent from my iPhone

Begin forwarded message:

From: Steve <[email protected]>
Date: January 6, 2015 at 16:47:31 EST
To: Amy Smith <[email protected]>
Subject: Re: Cancel #R_MKSMN_7411

Any update on refund

Thanks Steve

Sent from my iPhone

On Dec 27, 2014, at 02:54, Amy Smith <[email protected]> wrote:

Dear customer,
We have refunded the money to you. Now the money is transferred between the international banks. It will take some days for the money to arrive into your account. Please don't worry this is normal for international refund transaction.
You will get the money at last.
Best wishes,
Amy
Subject: Re: Cancel #R_MKSMN_7411
Date: Fri, 26 Dec 2014 17:29:51 -0500
To: [email protected]

Amy,
How long will it take to refund me?

Sent from my iPhone

On Dec 25, 2014, at 19:54, Amy Smith <[email protected]> wrote:


Dear customer,

Thanks for your kindly confirm.

Ok. We will cancel the order and apply the rest refund back to your account. Once we done it, we will inform you.

Merry Christmas

Sincerely,

Amy
Subject: Re: Cancel #R_MKSMN_7411
Date: Thu, 25 Dec 2014 07:45:17 -0500
To: [email protected]

Please cancel order and refund me.
Thanks

Sent from my iPhone

On Dec 25, 2014, at 03:04, Amy Smith <[email protected]> wrote:



Dear friend,

Have a nice day!

Sorry to hear that you would like to cancel your SUCCESSFUL order #R_MKSMN_7411 on our website. Could you please tell us why you want to cancel it?



As you know, all goods provided are top-quality with pretty reasonable price. Would you like to think it twice?



Anyway, if you do want to cancel this order, we will cancel your order and return your money back to you. Friendly reminding, you will be charged $10.00 by the third party bank while doing the cancellation process. If you agree, we will apply the cancellation and refund the rest of the money to you. You kind understanding is appreciated.

Looking forward to hearing from you.

Sincerely,
Amy

>
> Subject: R_MKSMN_7411
> Date: Wed, 24 Dec 2014 15:32:44 -0500
> To: [email protected]
>
> Please cancel order and refund me
> R_MKSMN_7411
>








> Sent from my iPhone