LifeProof
Complaint 328350 Details

I have spent close to $1,000 over the years on lifeproof cases for all our various devices. I always did the "test" that lifeproof tells you to do to test for waterproof reliability. I never really trusted the case to actually go under water until this last weekend. I did the test all was fine, I put my phone in case and took it in the water - well water got into the case. Phone died. I called lifeproof they said "oh we will send you a new case" NO - what good is a case going to do me my phone is fried. They will not do anything to replace or repair my phone. They are liars and do NOT stand behind their products. They claimed "well when the case left our hands it was waterproof". So basically I am out the cost of the phone. I took the phone to the repair shop and there is nothing I can do except send it back to apple to be refurbished.

Otter Products LLC
Address: 209 S Meldrum St
City: Fort Collins
State/County: CO
Zip/Postal Code: 80521
Business Phone Number: (855) 688-7269