Thumbtack
Complaint 311376 Details

Thumbtack sucks. People put in a request for a job. They get 3 or more contractors who contact the customer vie email within Thumbtack. 99% of the customers do not provide a phone number nor any other way of contacting them except via Thumbtack.


I was with Thumbtack for a long time. I gave them a fair shot. Out of all the customers I responded to, many times being the first contractor to respond, and despite having a 5 star rating, I would say that less than 10% responded to my contact. Even after 3 or 4 times of contacting people, they still didn't respond. Out of the ones who did respond, I'd say maybe - MAYBE I got 1 or 2 jobs, small jobs. Not worth the money. Avoid them.


A lot of contractors complain. Customers don't respond. People leave fraudulent feedback from outside of Thumbtack and from within Thumbtack - people who were never hired by a contractor that is. There's a lot of problems with them. You'd be a lot better off advertising locally or finding some other way. There's dozens of lead chaser companies that are better and more dependable with legitimate leads. With Thumbtack, you have no way of knowing if the leads are legitimate. Thumbtack could be posting jobs to get your money, which might explain why most prospects you reply to - even if you're the first contractor to reply and even if you have a 5 star rating, they don't ever reply. Another BIG PROBLEM is that you're at the mercy of the customer. There is NO WAY to contact the customer by phone 99% of the time because they don't provide their phone numbers. That's another reason to believe Thumbtack is providing leads that they post themselves. The bottom line: I think Thumbtack is shady, and I suspect them of being full of crap. They're not worthy of your money. That's my opinion from my own experiences with them for over a year.

http://www.maxpowermarketing.com/thumbtack-new-way-to-get-leads/?doing_wp_cron=1394381298.8484110832214355468750

http://www.visualpeople.com/blog/does-thumbtack-work-for-getting-new-leads

http://www.dvinfo.net/forum/open-dv-discussion/507294-might-worth-being-careful-thumbtack-com.html